[wp-forums] GoDaddy hosting FTP issues with 4.0

[Otto]

The issue is fixed for WordPress files, but not necessarily for every other
set of files on the planet. They whitelisted WordPress's files, essentially.

GoDaddy has a real-time malware scanning system. If you attempt to send
"bad files" over a connection to their servers, then it drops the
connection. This is not limited to FTP, but it's the easiest way to trigger
it. In the case of FTP, the dropped connection means the file doesn't get
saved and the rest of the FTP queue carries on.

Using their File Manager thingy will work around the issue. Also note that
it is not a Filezilla problem, as some of their support staff have been
incorrectly telling people. You can use any other FTP client and get the
same results.

Now, the problem with scanning for evil things is one of false-positives.
In this case, they seem to be getting a lot more false positives lately.
Not sure why, but I suspect badly made and overly broad rules they recently
added.

I have some experience with this particular system.. Three years ago, it
was the cause of me moving to DreamHost.
http://ottopress.com/2011/godaddy-hosting-epic-failure-looking-for-a-new-hosting-service/

In any case, if it's a WordPress core files problem, a manual update to
replace missing files should fix it. If it's any other set of files, then
the complaint should redirected to GoDaddy support. It's their systems
doing the blocking here.

-Otto



On Fri, Sep 12, 2014 at 4:24 PM, Josh Lobe <joshlobe at joshlobe.com> wrote:

> Here is another relating to the same GoDaddy issue...
> https://wordpress.org/support/topic/filezilla-ftp-of-
> woocommerce-fails-on-godaddy?replies=4#post-6004963
>
> Thank you.
>
> *Josh Lobe*
>
>
> On 9/12/2014 4:58 PM, Josh Lobe wrote:
>
>> Can someone take a look at the following thread:
>> https://wordpress.org/support/topic/fatal-error-when-
>> attempt-to-auto-upgrade-plug-ins?replies=4#post-6004867
>>
>> I'm not sure what the fix is for the GoDaddy updates.
>>
>> Thanks.
>>
>> *Josh Lobe*
>>
>> On 9/11/2014 10:50 PM, Otto wrote:
>>
>>> Heads up to all WordPress support persons:
>>>
>>> GoDaddy hosting had an issue where their FTP system was incorrectly
>>> rejecting a few of the files in WordPress 4.0 as malware.
>>>
>>> So, if somebody was doing an upgrade manually, and uploading the files
>>> individually, then a few of the files would appear to transfer normally,
>>> but actually be rejected and thus not be uploaded onto the hosting
>>> server.
>>>
>>>
>>> The end result of this would be either a white-screen-of-death or an
>>> error
>>> message similar to the following:
>>>
>>> Warning: require_once(/.../wp-admin/includes/image.php)
>>> [function.require-once]: failed to open stream: No such file or directory
>>> in /.../wp-admin/includes/admin.php on line 28
>>> Fatal error: require_once() [function.require]: Failed opening required
>>> '/.../wp-admin/includes/image.php'
>>> (include_path='.:/usr/local/php5_3/lib/php') in
>>> /.../wp-admin/includes/admin.php on line 28
>>>
>>>
>>> According to GoDaddy's support people, the issue has been fixed and
>>> should
>>> not recur.
>>>
>>> Now, you might think that one-click upgrades should not have been
>>> affected,
>>> however, if the particular upgrade process WordPress used on their site
>>> was
>>> one that used the FTP system instead of directly writing the files, then
>>> it
>>> indeed could be affected as well.
>>>
>>> So, some people probably still have the error message or white-screens,
>>> and
>>> may have even attempted a "manual upgrade" as per normal recommendations,
>>> and yet had no success with that. So they may be resistant to being told
>>> to
>>> do the manual upgrade again in order to replace the missing files.
>>>
>>> So if you see this sort of error, ask if the person is on GoDaddy hosting
>>> and if so, try to explain the problem. :)
>>>
>>> There may be other problems caused by this which are not as easy to spot.
>>> So, ask if GoDaddy and verify the files are alright before doing further
>>> troubleshooting.
>>>
>>> -Otto
>>> _______________________________________________
>>> wp-forums mailing list
>>> wp-forums at lists.automattic.com
>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>
>>>
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