[wp-forums] GoDaddy hosting FTP issues with 4.0

[Kathryn Presner]

It sounds like the folks would just need to check via FTP whether
these files exist:

/wp-admin/includes/image.php
/wp-admin/includes/admin.php


... and if they're not there, retry the update, since GD says the
issue is now fixed.

kp

On Fri, Sep 12, 2014 at 5:24 PM, Josh Lobe <joshlobe at joshlobe.com> wrote:
> Here is another relating to the same GoDaddy issue...
> https://wordpress.org/support/topic/filezilla-ftp-of-woocommerce-fails-on-godaddy?replies=4#post-6004963
>
> Thank you.
>
> *Josh Lobe*
>
>
> On 9/12/2014 4:58 PM, Josh Lobe wrote:
>>
>> Can someone take a look at the following thread:
>>
>> https://wordpress.org/support/topic/fatal-error-when-attempt-to-auto-upgrade-plug-ins?replies=4#post-6004867
>>
>> I'm not sure what the fix is for the GoDaddy updates.
>>
>> Thanks.
>>
>> *Josh Lobe*
>>
>> On 9/11/2014 10:50 PM, Otto wrote:
>>>
>>> Heads up to all WordPress support persons:
>>>
>>> GoDaddy hosting had an issue where their FTP system was incorrectly
>>> rejecting a few of the files in WordPress 4.0 as malware.
>>>
>>> So, if somebody was doing an upgrade manually, and uploading the files
>>> individually, then a few of the files would appear to transfer normally,
>>> but actually be rejected and thus not be uploaded onto the hosting
>>> server.
>>>
>>>
>>> The end result of this would be either a white-screen-of-death or an
>>> error
>>> message similar to the following:
>>>
>>> Warning: require_once(/.../wp-admin/includes/image.php)
>>> [function.require-once]: failed to open stream: No such file or directory
>>> in /.../wp-admin/includes/admin.php on line 28
>>> Fatal error: require_once() [function.require]: Failed opening required
>>> '/.../wp-admin/includes/image.php'
>>> (include_path='.:/usr/local/php5_3/lib/php') in
>>> /.../wp-admin/includes/admin.php on line 28
>>>
>>>
>>> According to GoDaddy's support people, the issue has been fixed and
>>> should
>>> not recur.
>>>
>>> Now, you might think that one-click upgrades should not have been
>>> affected,
>>> however, if the particular upgrade process WordPress used on their site
>>> was
>>> one that used the FTP system instead of directly writing the files, then
>>> it
>>> indeed could be affected as well.
>>>
>>> So, some people probably still have the error message or white-screens,
>>> and
>>> may have even attempted a "manual upgrade" as per normal recommendations,
>>> and yet had no success with that. So they may be resistant to being told
>>> to
>>> do the manual upgrade again in order to replace the missing files.
>>>
>>> So if you see this sort of error, ask if the person is on GoDaddy hosting
>>> and if so, try to explain the problem. :)
>>>
>>> There may be other problems caused by this which are not as easy to spot.
>>> So, ask if GoDaddy and verify the files are alright before doing further
>>> troubleshooting.
>>>
>>> -Otto
>>> _______________________________________________
>>> wp-forums mailing list
>>> wp-forums at lists.automattic.com
>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>
>>
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