[wp-forums] FYI

[Mar Ventus]

Hi Ipstenu. My bad, you are absolutely right.
I was just trying to let Joni know you would be able to give him a more
informed reply.
Thanks for correcting me though, since it's not the first time I used that
expression incorrectly (without realizing, of course), :-)


On Thu, Apr 18, 2013 at 12:55 AM, Mika A Epstein <ipstenu at ipstenu.org>wrote:

> We're volunteers. Not staff.
>
> Not even Otto is Staff.
>
> (And Otto would be the one to know.. I think that it's POSSIBLE to move
> the post, but it was complicated)
>
>> Mar Ventus <mailto:marventus.wp at gmail.com**>
>> 17 April, 2013 8:52:44PM
>>
>> I think I understood what you meant. I'm not sure you understood what I
>> was
>> hinting at, which is clearly my fault, since I was far from clear. What I
>> mean to say was:
>>
>> If the user wanted support, he should have opened a support question. It
>> was his choice not to, the same way it is Josh's choice whether to spend
>> part of his (busy) time helping someone who doesn't want to take 5 minutes
>> to discover how to use the software and posts a final opinion about it.
>> Also, there were no support questions or calls for help in the user's
>> first
>> post.
>> We are only human, although we try to become better with every passing
>> day.
>> I hope my position is more clear now.
>>
>> As to your question, no, I don't think a review can be changed into a
>> support thread, but I'm far from being sure, so I'll let WP staff get back
>> to you about this.
>> Again, thanks for your thoughts and interest.
>>
>> Marv
>>
>>
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>> Joni Mueller <mailto:joni at jonimueller.com>
>> 17 April, 2013 8:35:48PM
>>
>> You aren't even listening to what I said.
>>
>> But now that you brought it up, does the forum software allow changing a
>> thread from a review to a support discussion? Just curious.
>>
>> Joni Mueller
>> Sent from my iPad
>>
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>> bc works <mailto:bcworks at gmail.com>
>> 17 April, 2013 4:43:09PM
>>
>> Another thing to watch out for, that happened in the review accusing the
>> plugin of injecting malicious links, is the appearance of coercing review
>> ratings. Josh refused to provide support to the reviewer until he changed
>> his rating. I completely understand where Josh was coming from here. As a
>> third party observer though, this looks really bad. How many other ratings
>> were coerced? (I know, none) The point is the appearance of impropriety
>> taints the entire collection of reviews in a bad way.
>>
>> The final rating may have been higher if the reviewer's need for
>> information was not held hostage for a higher rating. If I were the
>> reviewer, I too would have done the minimum required to get the needed
>> response. OTOH, if my questions were answered freely and I saw my concerns
>> were accepted as even slightly justified, and the reason why things are
>> this way were explained, I would be much more inclined to give an honest
>> evaluation. Maybe even perhaps overly generous to compensate for my
>> previous misunderstanding.
>>
>> Asking a reviewer to reconsider is fine, everyone needs a little nudge.
>> But
>> demanding a better review in exchange for support is... well, I'm not
>> going
>> to say because it could be construed as insulting the UltimateTinyMCE
>> team,
>> which is not my intention at all.
>>
>> This is all water under the bridge of course, but it serves to foster
>> discussion about how to handle these things because something similar will
>> happen again. Do not coerce ratings!
>>
>> -bc (Glenn)
>>
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>>
>
> --
> Mika A Epstein (aka Ipstenu)
> http://ipstenu.org | http://halfelf.org
>
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