[wp-forums] FYI

[Mika A Epstein]

We're volunteers. Not staff.

Not even Otto is Staff.

(And Otto would be the one to know.. I think that it's POSSIBLE to move 
the post, but it was complicated)
> Mar Ventus <mailto:marventus.wp at gmail.com>
> 17 April, 2013 8:52:44PM
> I think I understood what you meant. I'm not sure you understood what 
> I was
> hinting at, which is clearly my fault, since I was far from clear. What I
> mean to say was:
>
> If the user wanted support, he should have opened a support question. It
> was his choice not to, the same way it is Josh's choice whether to spend
> part of his (busy) time helping someone who doesn't want to take 5 minutes
> to discover how to use the software and posts a final opinion about it.
> Also, there were no support questions or calls for help in the user's 
> first
> post.
> We are only human, although we try to become better with every passing 
> day.
> I hope my position is more clear now.
>
> As to your question, no, I don't think a review can be changed into a
> support thread, but I'm far from being sure, so I'll let WP staff get back
> to you about this.
> Again, thanks for your thoughts and interest.
>
> Marv
>
>
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> Joni Mueller <mailto:joni at jonimueller.com>
> 17 April, 2013 8:35:48PM
> You aren't even listening to what I said.
>
> But now that you brought it up, does the forum software allow changing 
> a thread from a review to a support discussion? Just curious.
>
> Joni Mueller
> Sent from my iPad
>
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> bc works <mailto:bcworks at gmail.com>
> 17 April, 2013 4:43:09PM
> Another thing to watch out for, that happened in the review accusing the
> plugin of injecting malicious links, is the appearance of coercing review
> ratings. Josh refused to provide support to the reviewer until he changed
> his rating. I completely understand where Josh was coming from here. As a
> third party observer though, this looks really bad. How many other ratings
> were coerced? (I know, none) The point is the appearance of impropriety
> taints the entire collection of reviews in a bad way.
>
> The final rating may have been higher if the reviewer's need for
> information was not held hostage for a higher rating. If I were the
> reviewer, I too would have done the minimum required to get the needed
> response. OTOH, if my questions were answered freely and I saw my concerns
> were accepted as even slightly justified, and the reason why things are
> this way were explained, I would be much more inclined to give an honest
> evaluation. Maybe even perhaps overly generous to compensate for my
> previous misunderstanding.
>
> Asking a reviewer to reconsider is fine, everyone needs a little 
> nudge. But
> demanding a better review in exchange for support is... well, I'm not 
> going
> to say because it could be construed as insulting the UltimateTinyMCE 
> team,
> which is not my intention at all.
>
> This is all water under the bridge of course, but it serves to foster
> discussion about how to handle these things because something similar will
> happen again. Do not coerce ratings!
>
> -bc (Glenn)
>
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-- 
Mika A Epstein (aka Ipstenu)
http://ipstenu.org | http://halfelf.org