[wp-forums] FYI

[Mar Ventus]

I think I understood what you meant. I'm not sure you understood what I was
hinting at, which is clearly my fault, since I was far from clear. What I
mean to say was:

If the user wanted support, he should have opened a support question. It
was his choice not to, the same way it is Josh's choice whether to spend
part of his (busy) time helping someone who doesn't want to take 5 minutes
to discover how to use the software and posts a final opinion about it.
Also, there were no support questions or calls for help in the user's first
post.
We are only human, although we try to become better with every passing day.
I hope my position is more clear now.

As to your question, no, I don't think a review can be changed into a
support thread, but I'm far from being sure, so I'll let WP staff get back
to you about this.
Again, thanks for your thoughts and interest.

Marv


On Thu, Apr 18, 2013 at 12:35 AM, Joni Mueller <joni at jonimueller.com> wrote:

> You aren't even listening to what I said.
>
> But now that you brought it up, does the forum software allow changing a
> thread from a review to a support discussion? Just curious.
>
> Joni Mueller
> Sent from my iPad
>
> On Apr 17, 2013, at 10:28 PM, "Mar Ventus" <marventus.wp at gmail.com> wrote:
>
> > Joni, the review in question doesn't make much sense, and as many here
> > already pointed out, it should have been posted as a support thread, not
> a
> > review.
> > In the other review, the user had a legitimate concern, even thought he
> was
> > wrong about the malicious nature of the files involved.
> > It makes a huge difference, IMHO.
> > Thanks for sharing your point of view.
> >
> >
> >
> > On Thu, Apr 18, 2013 at 12:12 AM, Joni Mueller <joni at jonimueller.com>
> wrote:
> >
> >> Does it matter which thread it came from? I think it's a pretty uncool
> >> thing to do. I'll go back to being a bystander now.
> >>
> >> Joni Mueller
> >> Sent from my iPad
> >>
> >> On Apr 17, 2013, at 9:59 PM, "Mar Ventus" <marventus.wp at gmail.com>
> wrote:
> >>
> >>> Ok, thanks Chris. That belongs to a different thread though, that's
> what
> >>> got me confused.
> >>>
> >>> Marv
> >>>
> >>>
> >>> On Wed, Apr 17, 2013 at 11:36 PM, Chris Olbekson <chris at c3mdigital.com
> >>> wrote:
> >>>
> >>>> I believe Glenn is referencing this reply from Josh
> >>>>
> >>>> "Hi oskarmothander,
> >>>> Would you please first go back and adjust your rating? The plugin does
> >>>> work. You must first go to the Ultimate Tinymce admin settings page to
> >>>> configure your options and buttons.
> >>>>
> >>>> I will be happy to help you with the styles, after you adjust your
> >>>> rating... and the title of your review.
> >>>>
> >>>> Thank you very much!"
> >>>>
> >>>> On Apr 17, 2013, at 9:13 PM, Mar Ventus <marventus.wp at gmail.com>
> wrote:
> >>>>
> >>>>> Glenn, I don't really know what you are referring to (for real). If
> >>>>>
> >>>>>
> >>>>>>>
> >>>>>>> [snipped]
> >> _______________________________________________
> >> wp-forums mailing list
> >> wp-forums at lists.automattic.com
> >> http://lists.automattic.com/mailman/listinfo/wp-forums
> > _______________________________________________
> > wp-forums mailing list
> > wp-forums at lists.automattic.com
> > http://lists.automattic.com/mailman/listinfo/wp-forums
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
>