[wp-forums] FYI

[Kathryn Presner]

> I keep pitching a 'How to handle customer support' talk at WordCamps and
> no one's bit yet. Or rather, no one's bit and understood it's FOR
> DEVELOPERS. It's a damned hard thing to explain I guess. "No, this is a
> non-tech talk for people who write code. Yes, they need it."

Totally agree this is a real skill - and one that's quite separate
from development! Not sure how many of you watched any WordSesh talks
over the weekend, but there was one on the very topic of offering
plugin support. Might want to check it out, it was quite good:

Managing Support for a Premium WordPress Plugin with Rob La Gatta
https://www.youtube.com/watch?v=1_L3TDLS2mI

ta,

kp