[wp-forums] FYI

[Mar Ventus]

Hi, guys. I promise we will try to keep an open mind regarding bad reviews
in the future and to ignore and/or flag reviews or comments we consider
unfounded or inappropriate instead of, perhaps, answering them and getting
trapped in a zero-sum game.
*@ Ipstenu:* Yep, you are absolutely right. Post 1 is after all an opinion,
as uninformed as it may be, and in Post 2 we totally lost it, so we are to
blame as much as the OP. I have talked to Josh about this, and we both
committed to try to keep it cool from now on. Thank you for deleting the
review anyway, since not only was it off-topic, as you pointed out, but it
also seem to violate some of the rules Chris mentioned later on (insults,
threats).
*@ Chris:* I already addressed the 2nd post in my response to Ipstenu.
Regarding the first one (the one about the user not getting how the plugin
works), we are currently working on improving our UI and on a series of
video tuts to show people how to make the best out of the plugin.
*@ Esmi:* We realize, as you very well pointed out, that we can't please
everyone, and as mentioned before, we also realize that we need to take a
chill pill and take these reviews with way more distance. I do have to
admit that, sometimes, it is really hard to do so, because of all the time
that we spend into making the plugin as accessible and easy to use as
possible, not to mention into providing free support to users all over the
world, I'm sure you guys over at WP know exactly what I'm talking about, ;-)
So, bottomline, I promise we will try to relax on how we handle reviews and
take example of the wonderful skills and patience you guys exhibit when
dealing with difficult users on the forums.
Thank you all for your thoughts and considerations, and for your constant
efforts in making WP a better place for all of us!

Marv


On Tue, Apr 16, 2013 at 5:37 PM, esmi at quirm dot net <esmi at quirm.net>wrote:

> on 16/04/2013 20:58 Mar Ventus said the following:
>
>  In the second one, there are actually personal attacks from the user to
>> Josh (and myself) which clearly violate posting guidelines. Josh and I
>> both
>> tried to reason with him at first, but user's responses were so
>> provocative
>> that Josh eventually had it and responded in kind (which he shouldn't
>> have,
>> I will give you that, but we are only human). The only measure that was
>> taken regarding that review was that the topic was closed, but the review
>> is still there.
>>
>
> Yes - I saw that topic and thought that the OP was sailing pretty close to
> the wind in terms of his personal comments. That said, Josh got the final
> say and the topic was then closed.
>
> You are going to get these from time to time. It happened to me a few
> weeks back with eShop. All I did was ask someone to please post their own
> topic and eShop got slammed with a 1 star review (henceforth known as "The
> Hissy Fit Review") claiming all kinds of nonsense.
>
> <http://wordpress.org/support/**topic/downloads-not-working-**support-fail<http://wordpress.org/support/topic/downloads-not-working-support-fail>
> >
>
> *shrug* I'm not going to lose a wink of sleep over it because there are
> just some folk that you will never please. And anyone with more than 2
> brain cells to rub together will also take these kinds of silly "reviews"
> with a major pinch of salt.
>
> You have a very impressive number of 5 star reviews. Focus on them and not
> the silly 1 star ones that Murphy's Law says will always exist. :-)
>
> HTH
>
>
> Mel
> --
> http://quirm.net
> http://blackwidows.co.uk
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