[wp-forums] Building better.

[Mark R]

On 12/6/06, spencerp <spencerp1 at gmail.com> wrote:
> 1) Despite having the HUGE search on the index page, and even the little one up top there, some of the users STILL DO NOT use it, sigh. This IS, and CAN BE, quite frustrating to the normal volunteers..

And I get the "It's not written anywhere, I have looked everywhere and
it's not even in the faq so how do I do ......" at which point I reply
with an faq url....

Some users do not - that's always the case.
Thing to bear in mind:
- the % of people who visit the domain every day and 'do not search'
is very very small. It has to be.
- sometimes it's the language / terminology they are using or we use.
They aren't stupid and they have searched - they just happen to be
using different words.
- are you collating any common features of these requests?

And most importantly of all - a question is only difficult if you do
not know the answer therefore an answer is easy if you do have it. (I
am resisting the urge to do a Rumsfekd here...)

M.