[wp-forums] 'Common Sense' Mod Rules when reviewing forum post that says 'me too'

[Mika A Epstein]

All the moderators can see all the replies anyway, but again, the 
formatting in your email made it hard to read :)

Mike Turner wrote:
>
> Hi Jan,
> No problem, thanks for your reply. I included the text as, I suspected 
> the 'conversation' was going to get removed. Which someone has now 
> done. So without having done that, we probably wouldn't be having this 
> conversation as I wouldn't have been able to demonstrate the scenerio.
> Happy to have a friendly debate and reach agreements / agree to 
> disagree where needed :)
>>
>> Date: Mon, 20 Jan 2014 12:56:56 -0500
>> From: jan at dembowski.net
>> To: wp-forums at lists.automattic.com
>> Subject: Re: [wp-forums] 'Common Sense' Mod Rules when reviewing 
>> forum post that says 'me too'
>>
>> Mike,
>>
>> The link alone would have been sufficient, the list parsed all that 
>> copied
>> text to badly formatted bits.
>>
>> I'm going to reply to some parts of this selectively. *Please do not
>> mistake my replies for an argument I am just attempting to explain.*
>>
>> On Mon, Jan 20, 2014 at 12:37 PM, Mike Turner wrote:
>>
>>>
>>> So I use the forums quite a lot for plugin support and if I have an 
>>> issue
>>> the first thing I will always do is do a quick search through existing
>>> posts to make sure it hasn't been raised before.
>>>
>>
>> That's good and thanks for that.
>>
>>
>>>
>>> If I find an issue that has been raised already and is in the process of
>>> being investigating then I see no issue with just adding a simple 
>>> 'Me Too'
>>> message to the post, for 3 reasons:
>>> 1. To Let the person who submitted the issue know that they aren't
>>> alone.2. To help prioritize the issue log for the author so they 
>>> know what
>>> are / aren't important.3.
>>>
>>
>> Often it really doesn't do anything but clutter the topic and does 
>> not move
>> the conversation forward.
>>
>> See, that topic is not yours, it's the original poster's topic. 
>> Unless you
>> are trying to contribute directly to the OPs request for assistance 
>> then at
>> a minimum you're not really contributing. Worst case? You're hijacking
>> someone else's issue with your own.
>>
>> Put it differently: you ask for assistance in a topic. You need that 
>> plugin
>> to work and you have a deadline/requirement/it's really bugging you. Then
>> other users hop on the topic and begin focusing on *their* problem. Where
>> does that leave you and your problem?
>>
>> They may solve your problem but too often it's lead to leaving the 
>> original
>> poster in the dust. Here's a prime example of that exact thing 
>> happening a
>> month ago and my reply.
>>
>> http://wordpress.org/support/topic/recent-update-breaks-my-site-slider?replies=19#post-4952110
>>
>> See what I mean? No one heard from the original poster and that topic was
>> taken over by other people who BTW were properly sorry about that. The
>> plugin author and the person who also needed help didn't mean to hijack
>> that topic.
>>
>> No one is attempting to not help you but starting your own topic 
>> really is
>> the best way to go. That's why that text is in the forum welcome.
>>
>> Thanks,
>>
>> Jan Dembowski
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>
>
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