[wp-forums] Many reviews about the commercial version of 1 plugin

[Otto]

I don't see anything wrong with those reviews. If the author doesn't
provide good support for the plugin, and people leave him bad reviews
because of it, then that's fine.

A review should be about to the plugin, the author, the support
received, everything related to it. If the plugin has a pro-version or
is bait-and-switch, then people should be allowed to talk about that
too.

It's an edge case, but in this case those reviews are all firmly on
the side of the okay line.


-Otto


On Tue, Jan 14, 2014 at 1:00 PM, Mika A Epstein <ipstenu at ipstenu.org> wrote:
> This SHOULD be posted to wp-forums :) I already poked Jan about it, but the
> ONLY reasons you should NOT post there is because it's a super-sensitive
> issue that CANNOT be public. Like .. if Jan was harassing someone. So I'm
> bringing it to the list. Hi everyone.
>
> http://wordpress.org/support/view/plugin-reviews/download-manager?filter=1 -
> link for all the 1stars
>
> I'm torn about it. Yes, a review about the pro version is less appropriate
> for the forums, and strictly speaking SHOULD be removed. But then you see
> this:
>
>> Free version is a joke and after paying $45 for the full version we
>> discovered it conflicts with just about every other plugin we have
>> installed.
>
> Which actually is important to know. I'm inclined to let them ride since if
> 'upgrading' breaks everything, people should know before they buy, and if
> the upgrade path is THROUGH the plugin (which I have to double check now,
> yaaaaay) then it's doubly important for wporg :/
>
> Jan Dembowski wrote:
>>
>>
>> I saw that too and replied earlier. This actually IMHO world be a good
>> one for the list but here goes.
>>
>> I'm of two minds for this. I do not think commercial disputes should
>> be allowed in the reviews section or anywhere in the forum. It's just
>> too easy for people to trash theme or plugin authors for something
>> that has nothing to do with the .ORG repository. Also some of those
>> authors have demonstrated that they can take out the flame throwers
>> too. It's not good anyway you look at it.
>>
>> Those reviews aren't useful and I think they're abusive. If it's about
>> the theme or plugin in the repo then that's fine but pissed off
>> customers aren't often in the right frame of mind.
>>
>> The other mind about this? I'm pretty sure I've been over moderating
>> the reviews and Otto's always indicated that the reviews should be
>> left alone. I'm trying to resist the urge. ;)
>>
>> I myself don't think that review is valid and ought to be deleted. But
>> I also don't want to over moderate as that's not helpful either. So
>> for now I suggest it just stay as is.
>>
>> Thanks,
>>
>> Jan Dembowski
>>
>>
>>
>>
>> On Jan 14, 2014 1:24 PM, "andrew nevins" <andrew.nevins.misc at gmail.com
>> <mailto:andrew.nevins.misc at gmail.com>> wrote:
>>
>>     Someone pointed out that pretty much all of the 33 one-star
>>     reviews of this plugin are about the commercial version:
>>     http://wordpress.org/support/view/plugin-reviews/download-manager
>>
>
>
>> Jan Dembowski <mailto:jan at dembowski.net>
>> January 14, 2014 at 10:52 AM
>>
>> I saw that too and replied earlier. This actually IMHO world be a good one
>> for the list but here goes.
>>
>> I'm of two minds for this. I do not think commercial disputes should be
>> allowed in the reviews section or anywhere in the forum. It's just too easy
>> for people to trash theme or plugin authors for something that has nothing
>> to do with the .ORG repository. Also some of those authors have demonstrated
>> that they can take out the flame throwers too. It's not good anyway you look
>> at it.
>>
>> Those reviews aren't useful and I think they're abusive. If it's about the
>> theme or plugin in the repo then that's fine but pissed off customers aren't
>> often in the right frame of mind.
>>
>> The other mind about this? I'm pretty sure I've been over moderating the
>> reviews and Otto's always indicated that the reviews should be left alone.
>> I'm trying to resist the urge. ;)
>>
>> I myself don't think that review is valid and ought to be deleted. But I
>> also don't want to over moderate as that's not helpful either. So for now I
>> suggest it just stay as is.
>>
>> Thanks,
>>
>> Jan Dembowski
>>
>>
>>
>>
>> andrew nevins <mailto:andrew.nevins.misc at gmail.com>
>> January 14, 2014 at 10:24 AM
>> Someone pointed out that pretty much all of the 33 one-star reviews of
>> this plugin are about the commercial version:
>> http://wordpress.org/support/view/plugin-reviews/download-manager
>>
>>
>
> --
> Mika A Epstein (aka Ipstenu)
> http://ipstenu.org | http://halfelf.org
>
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums