[wp-forums] Many reviews about the commercial version of 1 plugin

[Mika A Epstein]

This SHOULD be posted to wp-forums :) I already poked Jan about it, but 
the ONLY reasons you should NOT post there is because it's a 
super-sensitive issue that CANNOT be public. Like .. if Jan was 
harassing someone. So I'm bringing it to the list. Hi everyone.

http://wordpress.org/support/view/plugin-reviews/download-manager?filter=1 
- link for all the 1stars

I'm torn about it. Yes, a review about the pro version is less 
appropriate for the forums, and strictly speaking SHOULD be removed. But 
then you see this:

> Free version is a joke and after paying $45 for the full version we 
> discovered it conflicts with just about every other plugin we have 
> installed.
Which actually is important to know. I'm inclined to let them ride since 
if 'upgrading' breaks everything, people should know before they buy, 
and if the upgrade path is THROUGH the plugin (which I have to double 
check now, yaaaaay) then it's doubly important for wporg :/

Jan Dembowski wrote:
>
> I saw that too and replied earlier. This actually IMHO world be a good
> one for the list but here goes.
>
> I'm of two minds for this. I do not think commercial disputes should
> be allowed in the reviews section or anywhere in the forum. It's just
> too easy for people to trash theme or plugin authors for something
> that has nothing to do with the .ORG repository. Also some of those
> authors have demonstrated that they can take out the flame throwers
> too. It's not good anyway you look at it.
>
> Those reviews aren't useful and I think they're abusive. If it's about
> the theme or plugin in the repo then that's fine but pissed off
> customers aren't often in the right frame of mind.
>
> The other mind about this? I'm pretty sure I've been over moderating
> the reviews and Otto's always indicated that the reviews should be
> left alone. I'm trying to resist the urge. ;)
>
> I myself don't think that review is valid and ought to be deleted. But
> I also don't want to over moderate as that's not helpful either. So
> for now I suggest it just stay as is.
>
> Thanks,
>
> Jan Dembowski
>
>
>
>
> On Jan 14, 2014 1:24 PM, "andrew nevins" <andrew.nevins.misc at gmail.com
> <mailto:andrew.nevins.misc at gmail.com>> wrote:
>
>     Someone pointed out that pretty much all of the 33 one-star
>     reviews of this plugin are about the commercial version:
>     http://wordpress.org/support/view/plugin-reviews/download-manager
>


> Jan Dembowski <mailto:jan at dembowski.net>
> January 14, 2014 at 10:52 AM
>
> I saw that too and replied earlier. This actually IMHO world be a good 
> one for the list but here goes.
>
> I'm of two minds for this. I do not think commercial disputes should 
> be allowed in the reviews section or anywhere in the forum. It's just 
> too easy for people to trash theme or plugin authors for something 
> that has nothing to do with the .ORG repository. Also some of those 
> authors have demonstrated that they can take out the flame throwers 
> too. It's not good anyway you look at it.
>
> Those reviews aren't useful and I think they're abusive. If it's about 
> the theme or plugin in the repo then that's fine but pissed off 
> customers aren't often in the right frame of mind.
>
> The other mind about this? I'm pretty sure I've been over moderating 
> the reviews and Otto's always indicated that the reviews should be 
> left alone. I'm trying to resist the urge. ;)
>
> I myself don't think that review is valid and ought to be deleted. But 
> I also don't want to over moderate as that's not helpful either. So 
> for now I suggest it just stay as is.
>
> Thanks,
>
> Jan Dembowski
>
>
>
>
> andrew nevins <mailto:andrew.nevins.misc at gmail.com>
> January 14, 2014 at 10:24 AM
> Someone pointed out that pretty much all of the 33 one-star reviews of 
> this plugin are about the commercial version:
> http://wordpress.org/support/view/plugin-reviews/download-manager
>
>

-- 
Mika A Epstein (aka Ipstenu)
http://ipstenu.org | http://halfelf.org