[wp-forums] Support Forum Unsupportive

[Mika Epstein]

Robin, while you were being helpful the odds of anyone -but- a moderator actually noticing that post in a year old thread, when that may not have been the issue then (though is now) is somewhat less beneficial. Also at a year, that post is set to be auto-closed soon, which means if people have questions for you, they likely won't be able to answer :)

We do appreciate your help and work, but please try not to dredge up year old topics whenever possible. Makign a new post would have been just fine :D

Sent on my iPhone 

> On Apr 29, 2014, at 3:01 AM, Robin Scott <rob at 24hourtrading.co.uk> wrote:
> 
> Hi,
> 
> Just looking through the WP Support forum, which I gave up using a few
> months ago, and thought I would put a message on here describing the reason
> I no longer add answers to the WordPres support forum as a matter of course.
> 
> Thread:
> http://wordpress.org/support/topic/w3-total-cache-creates-tens-of-thousands-inodes?replies=21
> 
> I think some moderators need to learn when people are posting an answer
> rather than a question.
> 
> The unwelcoming attitude I experienced is not what WordPress used to be
> about: a passive aggressive link to a "Forum Welcome" is not exactly what
> someone who has gone out of their way to provide a useful resolution onto a
> forum to help future users experiencing the same issue might expect to
> receive.
> 
> 1) User suffers an issue;
> 2) User Google's that issue
> 3) User finds support forum thread which describes the issue being suffered;
> 4) Thread doesn't contain resolution
> 5) Thread isn't, therefore, of use. But user knows answer.
> 6) User leaves answer.
> 7) User is told "start your own thread"
> 
> Can you understand how the above is essentially telling user "your help is
> not required" and also, next time you think of being helpful, don't even
> bother. So I don't answer threads any more. I have better things to do. A
> shame, really, but I find this is ultimately less frustrating.
> 
> I have also noticed a lot of heavy snark and downright rude answers to
> inexperienced WordPres users on the forums, and this is highly likely to
> end with people taking the decision to a) not use the forum and b) leave
> WordPress altogether. An unwelcoming community is not a community.
> 
> Regards,
> 
> Rob
> --
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums