[wp-forums] Say it once and be done with it?

Wed Jun 12 18:22:10 UTC 2013

Oh true. And that's why the first two debug steps are:

1) Turn off plugins
2) Switch themes.

The problem (being htaccess) should have stuck around really. It's 
really great for narrowing down what'd'ya done wrong.

> Joni Mueller <mailto:joni at jonimueller.com>
> 12 June, 2013 11:17:30AM
> Agreed. But first let's wait and SEE if it is a theme-specific issue 
> before throwing them off the cliff. :) I think if the guy was behaving 
> anything remotely like a giant horse's patoot, I wouldn't bring it up.
>
> I perceived it as a knee-jerk reaction. Someone peeked at the source 
> code, and saw, Oh, a premium theme, let's send him packing.
>
> Also, I think that once it's said, once the OP is on notice that (1) 
> we know he has a premium theme; and (2) it could be a premium theme 
> issue; one warning is enough unless he just becomes insane about the 
> whole thing. As WP support forum encouters go, I think this was one of 
> the more pleasant ones. :)
>
> Joni Mueller
> 713.703.2553
> www.pixelita.com
> Follow me on Twitter: @pixelitadesigns
> ________________________________________
> From: wp-forums [wp-forums-bounces at lists.automattic.com] On Behalf Of 
> Mika A Epstein [ipstenu at ipstenu.org]
> Sent: Wednesday, June 12, 2013 1:08 PM
> To: wp-forums at lists.automattic.com
> Subject: Re: [wp-forums] Say it once and be done with it?
>
> The -suggestion- is that if it's a theme specific issue, send them 
> onwards.
>
> The -why- is that we have limited number of helpers to help an unlimited
> number of needers. These people HAVE other resources when they have a
> premium theme, and if they were to use it, then we have less a burden.
> It's not about them being assy, it's about using our limited resources
> to the maximum capacity without burning people out :) So while you have
> a great point Joni (I'll get there in a second), it can set up
> unreasonable expectations.
>
> Now Joni's point is excellent. Please, let us not let the rules override
> common sense. So long as the user understands there will be a limit to
> what we can do (and if it was 'Your theme sucks...') it's okay to help
> out with the basics of WP, no matter what. Know yourself and your
> limits, and try to keep the user where they can understand the limits of
> what free support here can do, and to PLEASE avail themselves of the
> support they paid for.
>
> By the way, I believe the fix was in removing this part:
>
> # Use PHP5 Single php.ini as default
> AddHandler application/x-httpd-php5s .php
>
> He probably broke his php.ini messing around with settings, and he
> actually should ask his host for help there.
>
> Having multiple entries of the WP .htaccess doesn't generally break WP
> in that way :) I'm sure it can.
>
> FYI - I'll probably be more absent for a bit. Family.
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> Joni Mueller <mailto:joni at jonimueller.com>
> 12 June, 2013 10:09:08AM
> This was not the case. It was not a theme issue; and someone had 
> already piped up and said, go seek help from the premium theme forum. 
> And it ws clera to all that I was helping the person; I hadn't 
> wandered off and abandoned them. And yet here we go again, another "Go 
> get help in the theme forum." I htink when someone is actuvely helping 
> someone on the forum, and everyone is being very nice and civil, the 
> "go somewhere else" posts should be kept to a minimum, if not 
> disappear completely.
>
> I am a big girl. This isn't my first rodeo. I know when I think I can 
> help and I know when I've done allI can. That would be the time to 
> then com eback and say, "Okay, NOW go seek help in the premium theme 
> forum."
>
> I just don't think it's worth it to scare off the few NICE posters we 
> actually do get and the guy was very appreciative when it turns out it 
> was an .htaccess issue having nothing whatsoever to do with any theme. :)
>
> And this guy was being a perfect gentleman throughout the entire 
> process. Here's the thread, just so you will see what I mean:
> http://wordpress.org/support/topic/my-blog-page-does-not-work?replies=43
>
>
>
> Joni Mueller
> 713.703.2553
> www.pixelita.com
> Follow me on Twitter: @pixelitadesigns
> ________________________________________
> From: wp-forums [wp-forums-bounces at lists.automattic.com] On Behalf Of 
> Andrew2.Nevins [Andrew2.Nevins at live.uwe.ac.uk]
> Sent: Wednesday, June 12, 2013 11:59 AM
> To: wp-forums at lists.automattic.com
> Subject: Re: [wp-forums] Say it once and be done with it?
>
> That's the idea. Say it once.
>
> If the OP is not listening then maybe rewording (but basically 
> repeating) it would be necessary.
>
> I remember an instance when I was trying to help someone and they 
> created loads of threads simultaneously, then someone like Jan or Esmi 
> jumped in and shoo'd them away with a message like "we do not support 
> commercial products" or something similar.
> So, I guess that means if someone is being assy then perhaps they need 
> to be shoo'd off even if someone is helping them.
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> Andrew2.Nevins <mailto:Andrew2.Nevins at live.uwe.ac.uk>
> 12 June, 2013 9:59:34AM
> That's the idea. Say it once.
>
> If the OP is not listening then maybe rewording (but basically 
> repeating) it would be necessary.
>
> I remember an instance when I was trying to help someone and they 
> created loads of threads simultaneously, then someone like Jan or Esmi 
> jumped in and shoo'd them away with a message like "we do not support 
> commercial products" or something similar.
> So, I guess that means if someone is being assy then perhaps they need 
> to be shoo'd off even if someone is helping them.
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums

-- 
Mika A Epstein (aka Ipstenu)
http://ipstenu.org | http://halfelf.org