[wp-forums] Say it once and be done with it?

[Joni Mueller]

Agreed. But first let's wait and SEE if it is a theme-specific issue before throwing them off the cliff.  :)  I think if the guy was behaving anything remotely like a giant horse's patoot, I wouldn't bring it up.  

I perceived it as a knee-jerk reaction.  Someone peeked at the source code, and saw, Oh, a premium theme, let's send him packing.

Also, I think that once it's said, once the OP is on notice that (1) we know he has a premium theme; and (2) it could be a premium theme issue; one warning is enough unless he just becomes insane about the whole thing.  As WP support forum encouters go, I think this was one of the more pleasant ones.  :)

Joni Mueller
713.703.2553
www.pixelita.com
Follow me on Twitter: @pixelitadesigns
________________________________________
From: wp-forums [wp-forums-bounces at lists.automattic.com] On Behalf Of Mika A Epstein [ipstenu at ipstenu.org]
Sent: Wednesday, June 12, 2013 1:08 PM
To: wp-forums at lists.automattic.com
Subject: Re: [wp-forums] Say it once and be done with it?

The -suggestion- is that if it's a theme specific issue, send them onwards.

The -why- is that we have limited number of helpers to help an unlimited
number of needers. These people HAVE other resources when they have a
premium theme, and if they were to use it, then we have less a burden.
It's not about them being assy, it's about using our limited resources
to the maximum capacity without burning people out :) So while you have
a great point Joni (I'll get there in a second), it can set up
unreasonable expectations.

Now Joni's point is excellent. Please, let us not let the rules override
common sense. So long as the user understands there will be a limit to
what we can do (and if it was 'Your theme sucks...') it's okay to help
out with the basics of WP, no matter what. Know yourself and your
limits, and try to keep the user where they can understand the limits of
what free support here can do, and to PLEASE avail themselves of the
support they paid for.

By the way, I believe the fix was in removing this part:

# Use PHP5 Single php.ini as default
AddHandler application/x-httpd-php5s .php

He probably broke his php.ini messing around with settings, and he
actually should ask his host for help there.

Having multiple entries of the WP .htaccess doesn't generally break WP
in that way :) I'm sure it can.

FYI - I'll probably be more absent for a bit. Family.

Joni Mueller wrote:
>
> This was not the case. It was not a theme issue; and someone had
> already piped up and said, go seek help from the premium theme forum.
> And it ws clera to all that I was helping the person; I hadn't
> wandered off and abandoned them. And yet here we go again, another "Go
> get help in the theme forum." I htink when someone is actuvely helping
> someone on the forum, and everyone is being very nice and civil, the
> "go somewhere else" posts should be kept to a minimum, if not
> disappear completely.
>
> I am a big girl. This isn't my first rodeo. I know when I think I can
> help and I know when I've done allI can. That would be the time to
> then com eback and say, "Okay, NOW go seek help in the premium theme
> forum."
>
> I just don't think it's worth it to scare off the few NICE posters we
> actually do get and the guy was very appreciative when it turns out it
> was an .htaccess issue having nothing whatsoever to do with any theme. :)
>
> And this guy was being a perfect gentleman throughout the entire
> process. Here's the thread, just so you will see what I mean:
> http://wordpress.org/support/topic/my-blog-page-does-not-work?replies=43
>
>
>
> Joni Mueller
> 713.703.2553
> www.pixelita.com
> Follow me on Twitter: @pixelitadesigns
> ________________________________________
> From: wp-forums [wp-forums-bounces at lists.automattic.com] On Behalf Of
> Andrew2.Nevins [Andrew2.Nevins at live.uwe.ac.uk]
> Sent: Wednesday, June 12, 2013 11:59 AM
> To: wp-forums at lists.automattic.com
> Subject: Re: [wp-forums] Say it once and be done with it?
>
> That's the idea. Say it once.
>
> If the OP is not listening then maybe rewording (but basically
> repeating) it would be necessary.
>
> I remember an instance when I was trying to help someone and they
> created loads of threads simultaneously, then someone like Jan or Esmi
> jumped in and shoo'd them away with a message like "we do not support
> commercial products" or something similar.
> So, I guess that means if someone is being assy then perhaps they need
> to be shoo'd off even if someone is helping them.
> _______________________________________________
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
_______________________________________________
wp-forums mailing list
wp-forums at lists.automattic.com
http://lists.automattic.com/mailman/listinfo/wp-forums