[wp-forums] Is there ANY official update about the WordPress Stats shenanigans?

[James Huff]

Officially, Jetpack fixes most cases, but we understand that's not the solution that everyone's looking for and are working to get the regular WordPress.com Stats plugin system back to working order.

For now, feel free to either suggest Jetpack or refer them to http://en.support.wordpress.com/contact/ so that we can sort them out.

In the case that you see "The owner of that API Key (user) is not on the access list for this blog (number)," the user should be told to use the API key of the original stats account owner or log in as that user and add the new user (the one attempting to access) in the Stats Access section on their stats page.

Sorry for all the trouble, and thanks for all you're doing!

________
James Huff
http://macmanx.com
http://automattic.com



On Mar 22, 2011, at 4:25 PM, Mika A Epstein wrote:

> As Esmi said in a recent reply:
> 
>>> Fielding these complaints on the forum is getting more than a little tedious - especially since the forum mods/admins/volunteers haven't been given any information either. <<
> 
> 
> Basically the new top posted question is 'Why am I blocked from my stats!?' and so far the best answer we've got is this:
> 
> "There are some issues.  Some people find that just waiting makes it go away, while others report that DELETING WordPress.com stats and installing Jetpack fixes it."
> 
> Is there anything more concrete we can tell them or a post to link 'em to? Users are feeling abandoned and frankly, I'd bet even money that more mods than just me are feeling that way.
> 
> ----
> Mika A Epstein (aka Ipstenu)
> http://ipstenu.org
> 
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