[wp-hackers] Advice on providing plugin support

Alastair McDermott amd at websitedoctor.com
Mon Jul 18 21:15:45 UTC 2011

Are any of you folks using an FAQ plugin to build your FAQs based on user
submissions? I know there's a couple out there, could be a nice addition.

Ultimately, my thoughts are that if the user wants priority support, then
let them purchase a support ticket at whatever price works for you, and deal
with those. Triage the rest as per Paul's comment.


On 18 July 2011 21:25, Ade Walker <photofantaisie at gmail.com> wrote:

> I use a dedicated forum on my own site for handling support for my wporg
> plugins. As users have to register to post, I like to think that only those
> who have read all the documentation actually bother to post. (Who am I
> kidding???? :-) ). I also like having all the posts under my control - only
> a self-hosted forum can provide this.
> I provide an extensive FAQ, lots of configuration and set up info on my
> site
> too, but most people don't read it. However, I feel it is better to provide
> documentation and put up with lazy users, than provide no documentation at
> all.
> Personally, I don't enjoy using the wporg forums, and I try to discourage
> users from seeking support for my plugins there. Some people may not like
> this attitude, but I feel I can provide a better service to users on my
> site
> than elsewhere.

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