[wp-forums] Wordpress.org Website hosted - Help with Account Recovery

[andrew nevins]

Connie,
You need to open a thread on the support forums. These mailing listings
aren't for support.
https://wordpress.org/support/forum/how-to-and-troubleshooting#postform

On Mon, May 16, 2016 at 8:09 PM, Connie Tran <CTran at mercyhousing.org> wrote:

> Greetings,
>
> My organization has been maintaining a website via Wordpress.org for the
> past few years and I am unable to successfully login with our login
> credentials to access the back-end to make edits to our site!
>
> The URL we use is: http://www.mhnwpowerofhome.org
> Admin URL: http://www.mhnwpowerofhome.org/wp-admin
>
> I have not been able to reset our password or username via the steps
> provided on the Wordpress site. The email address associated with this
> account is: nghumman at mercyhousing.org<mailto:nghumman at mercyhousing.org>.
> I have since replaced the person who formerly managed this site (Narita
> Ghumman), but she left the login information for us to sign in and for some
> reason, it has been a real challenge to login at all. The login/password
> reset, does not email this email account when we attempt to use that
> feature. I am unsure how else to go about recovering our site to make
> edits. Please advise, as we will need to access this site which was
> designed, for an upcoming event!
>
> Many thanks,
> Connie
>
>
> Mercy Housing Northwest
> 2505 Third Avenue, Suite 204
> Seattle, WA 98121
> Office| (206) 602-3488
> ctran at mercyhousing.org<mailto:ctran at mercyhousing.org>
>
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