[wp-forums] Wordpress.org Website hosted - Help with Account Recovery

[Connie Tran]

Greetings,

My organization has been maintaining a website via Wordpress.org for the past few years and I am unable to successfully login with our login credentials to access the back-end to make edits to our site!

The URL we use is: http://www.mhnwpowerofhome.org
Admin URL: http://www.mhnwpowerofhome.org/wp-admin

I have not been able to reset our password or username via the steps provided on the Wordpress site. The email address associated with this account is: nghumman at mercyhousing.org<mailto:nghumman at mercyhousing.org>. I have since replaced the person who formerly managed this site (Narita Ghumman), but she left the login information for us to sign in and for some reason, it has been a real challenge to login at all. The login/password reset, does not email this email account when we attempt to use that feature. I am unsure how else to go about recovering our site to make edits. Please advise, as we will need to access this site which was designed, for an upcoming event!

Many thanks,
Connie


Mercy Housing Northwest
2505 Third Avenue, Suite 204
Seattle, WA 98121
Office| (206) 602-3488
ctran at mercyhousing.org<mailto:ctran at mercyhousing.org>