[wp-forums] GoDaddy hosting FTP issues with 4.0
Joost de Valk
joost at yoast.com
Fri Sep 12 22:01:45 UTC 2014
Chuckled at Ipstenu's comments on that post :-)
On Friday, September 12, 2014, Otto <otto at ottodestruct.com> wrote:
> The issue is fixed for WordPress files, but not necessarily for every other
> set of files on the planet. They whitelisted WordPress's files,
> essentially.
>
> GoDaddy has a real-time malware scanning system. If you attempt to send
> "bad files" over a connection to their servers, then it drops the
> connection. This is not limited to FTP, but it's the easiest way to trigger
> it. In the case of FTP, the dropped connection means the file doesn't get
> saved and the rest of the FTP queue carries on.
>
> Using their File Manager thingy will work around the issue. Also note that
> it is not a Filezilla problem, as some of their support staff have been
> incorrectly telling people. You can use any other FTP client and get the
> same results.
>
> Now, the problem with scanning for evil things is one of false-positives.
> In this case, they seem to be getting a lot more false positives lately.
> Not sure why, but I suspect badly made and overly broad rules they recently
> added.
>
> I have some experience with this particular system.. Three years ago, it
> was the cause of me moving to DreamHost.
>
> http://ottopress.com/2011/godaddy-hosting-epic-failure-looking-for-a-new-hosting-service/
>
> In any case, if it's a WordPress core files problem, a manual update to
> replace missing files should fix it. If it's any other set of files, then
> the complaint should redirected to GoDaddy support. It's their systems
> doing the blocking here.
>
> -Otto
>
>
>
> On Fri, Sep 12, 2014 at 4:24 PM, Josh Lobe <joshlobe at joshlobe.com
> <javascript:;>> wrote:
>
> > Here is another relating to the same GoDaddy issue...
> > https://wordpress.org/support/topic/filezilla-ftp-of-
> > woocommerce-fails-on-godaddy?replies=4#post-6004963
> >
> > Thank you.
> >
> > *Josh Lobe*
> >
> >
> > On 9/12/2014 4:58 PM, Josh Lobe wrote:
> >
> >> Can someone take a look at the following thread:
> >> https://wordpress.org/support/topic/fatal-error-when-
> >> attempt-to-auto-upgrade-plug-ins?replies=4#post-6004867
> >>
> >> I'm not sure what the fix is for the GoDaddy updates.
> >>
> >> Thanks.
> >>
> >> *Josh Lobe*
> >>
> >> On 9/11/2014 10:50 PM, Otto wrote:
> >>
> >>> Heads up to all WordPress support persons:
> >>>
> >>> GoDaddy hosting had an issue where their FTP system was incorrectly
> >>> rejecting a few of the files in WordPress 4.0 as malware.
> >>>
> >>> So, if somebody was doing an upgrade manually, and uploading the files
> >>> individually, then a few of the files would appear to transfer
> normally,
> >>> but actually be rejected and thus not be uploaded onto the hosting
> >>> server.
> >>>
> >>>
> >>> The end result of this would be either a white-screen-of-death or an
> >>> error
> >>> message similar to the following:
> >>>
> >>> Warning: require_once(/.../wp-admin/includes/image.php)
> >>> [function.require-once]: failed to open stream: No such file or
> directory
> >>> in /.../wp-admin/includes/admin.php on line 28
> >>> Fatal error: require_once() [function.require]: Failed opening required
> >>> '/.../wp-admin/includes/image.php'
> >>> (include_path='.:/usr/local/php5_3/lib/php') in
> >>> /.../wp-admin/includes/admin.php on line 28
> >>>
> >>>
> >>> According to GoDaddy's support people, the issue has been fixed and
> >>> should
> >>> not recur.
> >>>
> >>> Now, you might think that one-click upgrades should not have been
> >>> affected,
> >>> however, if the particular upgrade process WordPress used on their site
> >>> was
> >>> one that used the FTP system instead of directly writing the files,
> then
> >>> it
> >>> indeed could be affected as well.
> >>>
> >>> So, some people probably still have the error message or white-screens,
> >>> and
> >>> may have even attempted a "manual upgrade" as per normal
> recommendations,
> >>> and yet had no success with that. So they may be resistant to being
> told
> >>> to
> >>> do the manual upgrade again in order to replace the missing files.
> >>>
> >>> So if you see this sort of error, ask if the person is on GoDaddy
> hosting
> >>> and if so, try to explain the problem. :)
> >>>
> >>> There may be other problems caused by this which are not as easy to
> spot.
> >>> So, ask if GoDaddy and verify the files are alright before doing
> further
> >>> troubleshooting.
> >>>
> >>> -Otto
> >>> _______________________________________________
> >>> wp-forums mailing list
> >>> wp-forums at lists.automattic.com <javascript:;>
> >>> http://lists.automattic.com/mailman/listinfo/wp-forums
> >>>
> >>>
> >> _______________________________________________
> >> wp-forums mailing list
> >> wp-forums at lists.automattic.com <javascript:;>
> >> http://lists.automattic.com/mailman/listinfo/wp-forums
> >>
> >>
> > _______________________________________________
> > wp-forums mailing list
> > wp-forums at lists.automattic.com <javascript:;>
> > http://lists.automattic.com/mailman/listinfo/wp-forums
> >
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com <javascript:;>
> http://lists.automattic.com/mailman/listinfo/wp-forums
>
More information about the wp-forums
mailing list