[wp-forums] Need some advice again

[Half-Elf on Tech]

Jes,

We're not school :) We're attempting to corral the masses of people who 
want support in a way that is maintainable and sustainable by a team of 
100% volunteers. Some of us are compensated by our companies for this 
(me, Otto, etc), and others are just totally kind and awesome (Jan, 
Andrew, etc).

Because we're all volunteers, and because of WP's firm stance on "GPL or 
Go Home" we have to make certain guidelines in order to keep things fair 
and just. Or as much as possible. ONE of those guidelines is that 
offering to pay is disruptive to the status quo, and causes an 
unfairness with the free support, so we ask people not do that. Another 
is that if you bought a product that's behind a paywall, you should seek 
support from them because (a) you paid for it and deserve their support, 
(b) it's behind a paywall and we can't see it, and (c) if we give free 
support for a paid product, we're taking money from people who need it 
to survive.

Now we know people make mistakes because they don't know, and that's 
okay! We're trying to guide them to proper forum etiquette, and 
sometimes people go "Oh, I didn't realize this forum doesn't want people 
to offer to pay, maybe someone will be cool and help anyway." And that's 
FINE :) In fact, I leave those alone (though I may say 'FYI, that code 
is behind a paywall so I can't see it, but if you legit bought it, it 
comes with support so perhaps asking them will be faster than waiting 
for coincidence to strike and someone else who uses it to find this.')

Unlike school, though, you're expected to act un-childish and maturely. 
If you have a question, you ask it as clearly as you can (don't worry if 
it's not perfect, we know :D ), and you listen to what people ask 
replying to you with. Treat them how you want to be treated (Mods, this 
is for you too), and talk to them how you want to be talked to. If they 
ask a question, answer it. If you think you already answered it, maybe 
they're NOT actually asking the same question. It's okay to say "I don't 
know." after all :)

We tolerate just about everything shy of outright abuse, and we know 
we're seeing people often on the worst day of their tech lives (thank 
you Gil Grissom). So we expect folks to fly off the handle when asked 
something simple like "Did you try turning off the plugins?" The number 
of times THAT has turned into a name-calling and harassment, I cannot 
begin to count.

But. If you get mod-watched/suspended, take a break :) We'll be here 
tomorrow. Come back and answer/ask questions in a friendly way. We'll 
notice and unblock.

jesmioni at gmail.com wrote:
> When we go to school, teachers got to observe characters, yet tolerated and continue teaching them to their full understanding, if the offence is so serious should be given suspension for some days and call back again but not deleting,  i Jesmion have been blocked for disrupt edit, and we go to consensus, yet i was not deleted but, i can read, send textes, and adit in my talk-page untill my suspension time is due, am Jesmion
>
> ----------
> Sent from my Nokia Phone
>
> ------Original message------
> From: andrew nevins<andrew.nevins.misc at gmail.com>
> To: "For forum moderators. See also http://make.wordpress.org/support/"<wp-forums at lists.automattic.com>
> Date: Friday, March 21, 2014 10:10:35 AM GMT+0000
> Subject: Re: [wp-forums] Need some advice again
>
> Actually I think it's fine that the new thread was created without
> references to payment, I think what pushed me to delete it was him calling
> me a butthead. I'll just remove that and re-open the thread, thanks!
>
>
> On Fri, Mar 21, 2014 at 10:03 AM, andrew nevins<
> andrew.nevins.misc at gmail.com>  wrote:
>
>> Someone posted that they would really like support with a commercial
>> product and not subtle that they would pay for it. So I closed the thread,
>> and let them know that we don't support commercial products, that's fine,
>> that's not what my query is about.
>>
>> My query is about the second thread they made. The second thread they made
>> was the same as the first, but the not-so-subtle stuff was removed. They
>> still want help with their commercial product, but they just circumvented
>> what I said to post again.
>> I deleted it, should I have?
>>
>> https://wordpress.org/support/topic/insert-image-into-indexphp-to-overlay-on-top-of-home-page?replies=0&view=all#post-5365022
>>
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-- 
Mika A Epstein (aka Ipstenu)
http://ipstenu.org | http://halfelf.org