[wp-forums] Closing down threads regarding old versions of WP

[andrew nevins]

> It's not the best user experience, certainly.
I think that reason alone has a lot of weighting on this


On Thu, Jul 3, 2014 at 7:09 PM, Otto <otto at ottodestruct.com> wrote:

> Nothing concrete, no. I just don't think that the release schedule is
> particularly relevant to the support forums. The one-year-close thing is
> something I've been thinking about for a while, and while it definitely
> prevents excessive chatter in the wrong (old) threads, I'm not sure it's
> the best solution there.
>
> I don't pretend to know the right answer here though. I just don't much
> care for the arbitrary shutting down of unresolved threads. We do it
> because it's unlikely to be useful after that amount of time, but that also
> doesn't lend itself well to having useful archives or helping people with
> problems. It's not the best user experience, certainly.
>
> Still thinking about it though.
>
> -Otto
>
>
> On Thu, Jul 3, 2014 at 12:52 PM, James Huff <james at automattic.com> wrote:
>
> > Any particular reason to keep it at 1 year or push it back to 1.5?
> >
> > ________
> > James Huff
> > http://macmanx.com
> > http://automattic.com
> >
> > On July 3, 2014 at 10:05:48 AM, Otto (otto at ottodestruct.com) wrote:
> >
> > On Thu, Jul 3, 2014 at 11:32 AM, James Huff <james at automattic.com>
> wrote:
> >
> > > We had a chat about this today in the meetup on IRC and are thinking
> that
> > > auto-close after 3 months is the sweet spot, especially considering the
> > > rapid release schedule.
> > >
> > > Pros: More users opening their own threads. Less belief that an issue
> in
> > > 3.7 is relevant to 3.9 (for example). Less "me too!" on ancient
> threads.
> > >
> > > Cons: People will no longer be able to reply to their ancient threads
> > that
> > > they forgot about for 3 months, which isn’t actually a negative point,
> > > because we have a much better chance of seeing a new no-reply thread
> > than a
> > > 3-month-old thread with a reply.
> > >
> > > Otto, what do you think, and if agreed, would you please make this
> happen
> > > for us? :)
> > >
> > >
> > I don't agree. I like it at one year. If anything, I'd rather push it
> back
> > to 18 months, but definitely not forward to 6 months.
> >
> > -Otto
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