[wp-forums] Reviews vs. Support

[Chip Bennett]

Ah, I had actually missed that review. :)

As for the second: indeed, he mentioned the support-related problem, but
never came back to follow-up with his review, to say, "oops, that wasn't
Theme related at all".

That's a huge concern: that bad reviews and low ratings won't be
followed-up on, even if the issue is resolved successfully, or wasn't a
problem with the Theme/Plugin itself to begin with. Let's be honest: how
many people looking for a Theme or Plugin will do that much diligence in
checking the review comment threads, or support threads, versus looking at
the overall rating, and # of support topics resolved?


On Tue, Mar 5, 2013 at 9:24 AM, Otto <otto at ottodestruct.com> wrote:

> On Tue, Mar 5, 2013 at 7:08 AM, Chip Bennett <chip at chipbennett.net> wrote:
> > Yet another case-in-point:
> > http://wordpress.org/support/topic/messed-up-database
> >
> > Look, I'm a small-fry Plugin developer. It's more a nuisance than
> anything.
> > But 3 out of 3 "reviews" that I've gotten for Plugins and Theme have been
> > bogus; and 2 of those are misplaced support topics.
>
> You seem to be fudging your numbers here a bit, BTW. Didn't complain
> about this "good" review you got for a plugin:
>
> http://wordpress.org/support/topic/crucial-for-social-media?replies=1#post-
>
> And this review of Oenology strikes me as a perfectly legitimate
> review, though he does mention a particular support-related problem.
> Which is *valid* in a review. Not everybody is going to be channeling
> the ghost of Gene Siskel when writing reviews, man.
>
> http://wordpress.org/support/topic/visually-clean-theme?replies=2#post-
>
> -Otto
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