[wp-forums] Reviews vs. Support

[Otto]

Perhaps, but it definitely doesn't help if we have people (not just
mods) looking through the reviews and derailing these conversations
with statements saying that this should have been a support request
and not a review.

We have too much of this sort of thing on the forums as-is. Same thing
about telling people to start their own thread. Yes, they should start
their own thread, but if you can give them their answer in one
sentence, then do so right there instead of filling every version of
this with the "please start a new thread" copy-pasta response.

I just don't want every single review to start containing somebody
telling them that this isn't a good review. That doesn't help anybody,
it gives a bad impression to people who already have problems that
they're trying to solve, and it makes the support job of the
plugin/theme authors that much more difficult.

-Otto



On Mon, Mar 4, 2013 at 8:31 AM, Chip Bennett <chip at chipbennett.net> wrote:
> My only concern here is whether users who post reviews will know that they
> can revise their review/rating, much less that they will be diligent to do
> so.
>
>
> On Mon, Mar 4, 2013 at 9:24 AM, Otto <otto at ottodestruct.com> wrote:
>
>> Hey guys, instead of being overly critical and telling people to use
>> the Support forums instead of posting reviews that are really support
>> questions, just let them play out instead. Especially when the author
>> is replying to the thread.
>>
>> A bad review because somebody has a problem is a valid review
>> nonetheless. If the author is replying, then the person who wrote the
>> bad review has the opportunity to a) get help and b) change their
>> review. Reviews are *editable*, as are the ratings. Let the authors do
>> their thing and please don't post text saying that they should move it
>> to the support forums instead. Yes, they should have posted a support
>> thread, but they didn't, so let the author talk their way into a 5
>> star review instead of leaving that 1 star hanging.
>>
>> -Otto
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