[wp-forums] FYI

[Mar Ventus]

Hahaha, sorry Joni. In my case, I thought you were German (cuz of your last
name), and  that Joni was a short name for Jonas.
Sorry for the confusion!

Marv


On Thu, Apr 18, 2013 at 2:55 AM, Joni Mueller <joni at jonimueller.com> wrote:

> Why does everyone think I am a GUY (not that there's anything wrong with
> that!).  :)
>
> Joni Mueller
> Sent from my iPad
>
> On Apr 17, 2013, at 10:59 PM, "Mar Ventus" <marventus.wp at gmail.com> wrote:
>
> > Hi Ipstenu. My bad, you are absolutely right.
> > I was just trying to let Joni know you would be able to give him a more
> > informed reply.
> > Thanks for correcting me though, since it's not the first time I used
> that
> > expression incorrectly (without realizing, of course), :-)
> >
> >
> > On Thu, Apr 18, 2013 at 12:55 AM, Mika A Epstein <ipstenu at ipstenu.org
> >wrote:
> >
> >> We're volunteers. Not staff.
> >>
> >> Not even Otto is Staff.
> >>
> >> (And Otto would be the one to know.. I think that it's POSSIBLE to move
> >> the post, but it was complicated)
> >>
> >>> Mar Ventus <mailto:marventus.wp at gmail.com**>
> >>> 17 April, 2013 8:52:44PM
> >>>
> >>> I think I understood what you meant. I'm not sure you understood what I
> >>> was
> >>> hinting at, which is clearly my fault, since I was far from clear.
> What I
> >>> mean to say was:
> >>>
> >>> If the user wanted support, he should have opened a support question.
> It
> >>> was his choice not to, the same way it is Josh's choice whether to
> spend
> >>> part of his (busy) time helping someone who doesn't want to take 5
> minutes
> >>> to discover how to use the software and posts a final opinion about it.
> >>> Also, there were no support questions or calls for help in the user's
> >>> first
> >>> post.
> >>> We are only human, although we try to become better with every passing
> >>> day.
> >>> I hope my position is more clear now.
> >>>
> >>> As to your question, no, I don't think a review can be changed into a
> >>> support thread, but I'm far from being sure, so I'll let WP staff get
> back
> >>> to you about this.
> >>> Again, thanks for your thoughts and interest.
> >>>
> >>> Marv
> >>>
> >>>
> >>> ______________________________**_________________
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> >>> http://lists.automattic.com/**mailman/listinfo/wp-forums<
> http://lists.automattic.com/mailman/listinfo/wp-forums>
> >>> Joni Mueller <mailto:joni at jonimueller.com>
> >>> 17 April, 2013 8:35:48PM
> >>>
> >>> You aren't even listening to what I said.
> >>>
> >>> But now that you brought it up, does the forum software allow changing
> a
> >>> thread from a review to a support discussion? Just curious.
> >>>
> >>> Joni Mueller
> >>> Sent from my iPad
> >>>
> >>> ______________________________**_________________
> >>> wp-forums mailing list
> >>> wp-forums at lists.automattic.com
> >>> http://lists.automattic.com/**mailman/listinfo/wp-forums<
> http://lists.automattic.com/mailman/listinfo/wp-forums>
> >>> bc works <mailto:bcworks at gmail.com>
> >>> 17 April, 2013 4:43:09PM
> >>>
> >>> Another thing to watch out for, that happened in the review accusing
> the
> >>> plugin of injecting malicious links, is the appearance of coercing
> review
> >>> ratings. Josh refused to provide support to the reviewer until he
> changed
> >>> his rating. I completely understand where Josh was coming from here.
> As a
> >>> third party observer though, this looks really bad. How many other
> ratings
> >>> were coerced? (I know, none) The point is the appearance of impropriety
> >>> taints the entire collection of reviews in a bad way.
> >>>
> >>> The final rating may have been higher if the reviewer's need for
> >>> information was not held hostage for a higher rating. If I were the
> >>> reviewer, I too would have done the minimum required to get the needed
> >>> response. OTOH, if my questions were answered freely and I saw my
> concerns
> >>> were accepted as even slightly justified, and the reason why things are
> >>> this way were explained, I would be much more inclined to give an
> honest
> >>> evaluation. Maybe even perhaps overly generous to compensate for my
> >>> previous misunderstanding.
> >>>
> >>> Asking a reviewer to reconsider is fine, everyone needs a little nudge.
> >>> But
> >>> demanding a better review in exchange for support is... well, I'm not
> >>> going
> >>> to say because it could be construed as insulting the UltimateTinyMCE
> >>> team,
> >>> which is not my intention at all.
> >>>
> >>> This is all water under the bridge of course, but it serves to foster
> >>> discussion about how to handle these things because something similar
> will
> >>> happen again. Do not coerce ratings!
> >>>
> >>> -bc (Glenn)
> >>>
> >>> ______________________________**_________________
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> >>
> >> --
> >> Mika A Epstein (aka Ipstenu)
> >> http://ipstenu.org | http://halfelf.org
> >>
> >> ______________________________**_________________
> >> wp-forums mailing list
> >> wp-forums at lists.automattic.com
> >> http://lists.automattic.com/**mailman/listinfo/wp-forums<
> http://lists.automattic.com/mailman/listinfo/wp-forums>
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