[wp-forums] FYI

[Mar Ventus]

Ok, thanks Chris. That belongs to a different thread though, that's what
got me confused.

Marv


On Wed, Apr 17, 2013 at 11:36 PM, Chris Olbekson <chris at c3mdigital.com>wrote:

> I believe Glenn is referencing this reply from Josh
>
> "Hi oskarmothander,
> Would you please first go back and adjust your rating? The plugin does
> work. You must first go to the Ultimate Tinymce admin settings page to
> configure your options and buttons.
>
> I will be happy to help you with the styles, after you adjust your
> rating... and the title of your review.
>
> Thank you very much!"
>
> On Apr 17, 2013, at 9:13 PM, Mar Ventus <marventus.wp at gmail.com> wrote:
>
> > Glenn, I don't really know what you are referring to (for real). If you
> > mean this review:
> > http://wordpress.org/support/topic/malicious-files?replies=7#post-
> > I can't seem to find any examples of what you are talking about. AFAIK,
> > Josh never withheld helping the poster, and knowing Josh personally, it
> > doesn't seem like something he would do. There's actually a
> > countver-example of that, in which, despite of receiving a bad review, he
> > helped the OP regardless:
> >
> http://wordpress.org/support/topic/doesnt-work-with-wordpress-351%E2%80%93sv_se-1?replies=9#post-
> >
> > Could you be referencing a different review, or is it possible that some
> of
> > the replies were deleted?
> > Thanks,
> >
> > Marv
> >
> >
> > On Wed, Apr 17, 2013 at 8:43 PM, bc works <bcworks at gmail.com> wrote:
> >
> >> Another thing to watch out for, that happened in the review accusing the
> >> plugin of injecting malicious links, is the appearance of coercing
> review
> >> ratings. Josh refused to provide support to the reviewer until he
> changed
> >> his rating. I completely understand where Josh was coming from here. As
> a
> >> third party observer though, this looks really bad. How many other
> ratings
> >> were coerced? (I know, none) The point is the appearance of impropriety
> >> taints the entire collection of reviews in a bad way.
> >>
> >> The final rating may have been higher if the reviewer's need for
> >> information was not held hostage for a higher rating. If I were the
> >> reviewer, I too would have done the minimum required to get the needed
> >> response. OTOH, if my questions were answered freely and I saw my
> concerns
> >> were accepted as even slightly justified, and the reason why things are
> >> this way were explained, I would be much more inclined to give an honest
> >> evaluation. Maybe even perhaps overly generous to compensate for my
> >> previous misunderstanding.
> >>
> >> Asking a reviewer to reconsider is fine, everyone needs a little nudge.
> But
> >> demanding a better review in exchange for support is... well, I'm not
> going
> >> to say because it could be construed as insulting the UltimateTinyMCE
> team,
> >> which is not my intention at all.
> >>
> >> This is all water under the bridge of course, but it serves to foster
> >> discussion about how to handle these things because something similar
> will
> >> happen again. Do not coerce ratings!
> >>
> >> -bc (Glenn)
> >>
> >>> Mika A Epstein <mailto:ipstenu at ipstenu.org>
> >>> April 16, 2013 12:30 PM
> >>>
> >>>
> >>> Yes. They are exactly the same.
> >>>
> >>> The problem with monitoring and editing reviews is that while YOU may
> >>> think someone being pissed off that a plugin didn't work right is an
> >>> unfair review, that doesn't make it an invalid review. The onus is on
> >>> you to get them to change the review.
> >>>
> >>> Also keep in mind that over time, the reviews will balance out, so one
> >>> idiot review won't hurt too much.
> >>>
> >>> Of course getting people who are happy to leave a review is always
> >>> tough :/
> >>>
> >>> That said, this specific review is 100% accurate and valid:
> >>> http://wordpress.org/support/topic/malicious-files?replies=7#post-
> >>>
> >>> Yes it sucks, but it's what happened, and they were right to give a
> >>> bad rating for it. That stuff happens. How you handle it is what makes
> >>> or breaks you, not THAT it happens.
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