[wp-forums] FYI

Tue Apr 16 20:32:44 UTC 2013

Post 1 is what we call 'This should have been a support request' and you 
guys did a great job helping him. It sucks he only bumped it to two 
stars, but that's how he feels about it. It's what I would call a 
perfectly handled response.

Post 2 is what I mean when I say y'all live and die by your own 
responses. I read Josh's replies as borderline hostile. I try my 
damnedest to take things the best way possible, especially in text, but 
that post is an example of escalating attitudes, with two (three?) 
people who just butted heads. No one was a winner in that post.

THAT SAID. The second one is a review of your PRO version, not your free 
repository one, so I've deleted it because of that. If someone leaves 
reviews for paid versions of plugins we do remove the posts. They're not 
in the right place.

In both cases, though, the reviews are still totally valid and honest. 
They're what the user feels, they're HOW they feel, and while you may 
disagree, they have a right to express their opinions.

> Mar Ventus <mailto:marventus.wp at gmail.com>
> April 16, 2013 12:58 PM
> Hello, Ipstenu and Esmi.
> Thank you very much for getting back to me and for clarifying how the
> review system works.
> I know the limitations that both WP staff and devs are bounded by and, 
> as I
> mentioned in my original e-mail (the one I sent a couple of days ago), I
> really like the new system overall, since it's way more transparent.
> Ipstenu, about the specific review you mentioned (
> http://wordpress.org/support/**topic/malicious-files?replies=**7#post-<http://wordpress.org/support/topic/malicious-files?replies=7#post->),
> I hadn't included that one on the list of reviews that I think are not
> founded, even though I do not agree that the files in question were
> "malicious".
> The reviews that I mentioned specifically were:
> *1.*
> http://wordpress.org/support/topic/doesnt-work-with-wordpress-351%E2%80%93sv_se-1#post-
> *2.* http://wordpress.org/support/topic/heres-the-deal#post-
>
> In the first one, you can actually tell that the user didn't even 
> bother to
> explore the settings page for 5 minutes to figure out how to enable editor
> buttons (which, as per WP guidelines, should not be enabled by default
> without users' consent), and just posted a negative review. As he started
> discovering plugin features and how to use them, he changed the title of
> the thread from "doesn't work", to "sort of works", and finally to 
> "works",
> but the review went from 1 star to 2 stars. I think it is fair to say that
> the only thing that review reflects is the user's lack of understanding of
> how WP works in general, not how our plugin does.
>
> In the second one, there are actually personal attacks from the user to
> Josh (and myself) which clearly violate posting guidelines. Josh and I 
> both
> tried to reason with him at first, but user's responses were so 
> provocative
> that Josh eventually had it and responded in kind (which he shouldn't 
> have,
> I will give you that, but we are only human). The only measure that was
> taken regarding that review was that the topic was closed, but the review
> is still there.
>
> So, one last question, if I may: what are the specific grounds for 
> deletion
> of a given review?
> Thanks!
>
> Marv
>
>
>
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
> Mika A Epstein <mailto:ipstenu at ipstenu.org>
> April 16, 2013 12:30 PM
>
>
> Yes. They are exactly the same.
>
> The problem with monitoring and editing reviews is that while YOU may 
> think someone being pissed off that a plugin didn't work right is an 
> unfair review, that doesn't make it an invalid review. The onus is on 
> you to get them to change the review.
>
> Also keep in mind that over time, the reviews will balance out, so one 
> idiot review won't hurt too much.
>
> Of course getting people who are happy to leave a review is always 
> tough :/
>
> That said, this specific review is 100% accurate and valid: 
> http://wordpress.org/support/topic/malicious-files?replies=7#post-
>
> Yes it sucks, but it's what happened, and they were right to give a 
> bad rating for it. That stuff happens. How you handle it is what makes 
> or breaks you, not THAT it happens.
>
> If anyone wants to change their review, they can go here: 
> http://wordpress.org/support/view/plugin-reviews/ultimate-tinymce 
> (obviously change the plugin name bit). Scroll to the bottom of the 
> page :)
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
> Mar Ventus <mailto:marventus.wp at gmail.com>
> April 16, 2013 12:11 PM
> Hello, guys. I hope you are doing well.
> A couple of days ago, I sent an e-mail to the lists about a very similar
> topic, but regarding (what we think are) unfair low ratings to one of the
> plugins I contribute to, Ultimate TinyMCE.
> Considering what Otto just mentioned about deleting previews "unreviewed"
> ratings, I think our question is even more pertinent (and pressing), since
> we would like to know what to expect in this department.
> Also, are the guidelines for plugin reviews the same as for posting on the
> WP forums? If not, could you please point me in the right direction?
> Thanks!
>
> Marv
>
>
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
> esmi at quirm dot net <mailto:esmi at quirm.net>
> April 16, 2013 12:03 PM
>
>
> The spammer gave each plugin a single 5 star review but they were all 
> pretty major ecomm plugins, so I doubt he skewed the stats too much in 
> the short term.
>
> Mel
> Otto <mailto:otto at ottodestruct.com>
> April 16, 2013 10:28 AM
> Not until the nightly recalculation runs.
>
> -Otto
>
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums

-- 
Mika A Epstein (aka Ipstenu)
http://ipstenu.org | http://halfelf.org