[wp-forums] Dissatisfied customer review?

[James Huff]

(sorry I haven't been around much lately)

Just my 2 cents, considering that the developer's free plugins are unsupported, but the developer's premium plugins are, I'm included to believe that this review is not even related to the plugin that it was left for and that it should therefore be deleted.

________
James Huff
http://macmanx.com
http://automattic.com

On Nov 3, 2012, at 11:09 PM, Mika A Epstein <ipstenu at ipstenu.org> wrote:

> It's fine to reply and tell them that. I mean, in the context of the post, he doesn't say which plugin or what the problem is... Or what he bought.
> 
> The plugin shouldn't be a service, though. It's just a plugin.
> 
> On Nov 3, 2012, at 8:53 PM, Jan Dembowski <jan at dembowski.net> wrote:
> 
>> Good evening,
>> 
>> I'm more than halfway leaning towards deleting this topic or at least
>> closing it with a note.
>> 
>> http://wordpress.org/support/topic/beware-of-the-author-ruhul-amin
>> 
>> The problem I have with that post is that it's very one sided and I really
>> don't want the vendor and their customer losing minds on the forum.
>> Especially considering that I don't think he's referring to the plugin
>> that's actually hosted in the WP repo.
>> 
>> From reading it a few times it appears that the complaint is that the
>> vendor isn't supporting the user's customization requests. Or I may be
>> reading it incorrectly (not that that would happen again...), but I think
>> that the vendor's reply of "We sell a product not customization service"
>> really says it all.
>> 
>> Thoughts? I'll keep an eye on that topic but I'd really prefer that
>> discussion stay between the vendor and the end user.
>> 
>> Thanks,
>> 
>> Jan Dembowski
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