[wp-forums] Themes/Templates Forum: Commercial Themes

[Andrea Rennick]

"
I don't know if I've yet run into a legitimate, paying customer of a
commercial Theme shop who has come to the WPORG forums seeking support,
rather than using the commercial Theme shop's support offerings."

I have.. :)

They are either lost or they forgot or they generally did not know where to
post. After all, in the admin area of WP, there's a link to the WP support
area.

Yes, many of them miss the obvious links to the theme support area. ;)

a.

On Tue, Oct 25, 2011 at 11:33 AM, Chip Bennett <chip at chipbennett.net> wrote:

> That's the problem, though: most of them *aren't* customers; they're asking
> for free support in the WPORG forums in order to avoid *becoming* customers
> (which generally requires *paying* to do so).
>
> I don't know if I've yet run into a legitimate, paying customer of a
> commercial Theme shop who has come to the WPORG forums seeking support,
> rather than using the commercial Theme shop's support offerings.
>
> Generally speaking, we're dealing with freeloaders. :)
>
> Chip
>
> On Tue, Oct 25, 2011 at 9:29 AM, Andrea Rennick <andrea at ronandandrea.com
> >wrote:
>
> > I think if you wanted to tag it, use the theme shop name and encourage
> > those
> > heme shops to come get their customers and haul them back to the right
> > forums. ;)
> >
> > THEN close the thread. :D
> >
> > No, we do not want to encourage support for commercial themes, but at the
> > same time there's a lot of overlap. In some commercial support areas,
> > there's a whole lot of generic WP support going on too.
> >
> > So, I'm of the mind to go for the firm but friendly approach.
> >
> > a
> >
> > On Tue, Oct 25, 2011 at 11:22 AM, Chip Bennett <chip at chipbennett.net>
> > wrote:
> >
> > > I'm sure this has been brought up before, but is there a good way to
> > handle
> > > the ad nauseum requests for support for commercial Themes?
> > >
> > > Right now, when I run across them (which is often, as I spend 90% of my
> > > forum time in Themes/Templates), I just post a comment that we cannot
> > > provide support for commercial Themes, and to consult the support
> > offerings
> > > of the Theme developer.
> > >
> > > Would a "commercial" tag be helpful, or useless? I'd love to see such
> > > topics
> > > closed on-sight, to discourage support requests for commercial Themes -
> > but
> > > obviously that's not my call. :)
> > >
> > > Chip
> > > _______________________________________________
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> > >
> >
> >
> >
> > --
> > --
> > Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> > Co-author of WordPress All-In-One For Dummies http://rml.me/aio
> > _______________________________________________
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> >
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-- 
-- 
Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
Co-author of WordPress All-In-One For Dummies http://rml.me/aio