[wp-edu] User documentation/how-to's

Laurie Miles lmiles at unca.edu
Fri Jul 12 19:35:35 UTC 2019

Hi David.

We do something similar in our multisite. We actually have two support
sites - one containing WordPress 5 <https://wp5support.wp.unca.edu/>information
and an older one containing WordPress 4 <https://wp4support.wp.unca.edu/>
information (our users can choose which editor to use thanks to the Classic
Editor plugin). I've tried to keep the information in these support sites
very basic, so I don't have to constantly update. With all the tweaks going
on in WordPress 5.x right now though, it can be frustrating.

I created the WordPress 5 site from a copy of our WordPress 4 site, and
then revised information that needed it. Both sites have a Basics Tutorial
(created with H5P's Course Presentation tool), and an Advanced
Features/FAQs page that lists detailed instructions on how to use different
WordPress features. I've purposely kept the Advanced Features/FAQs
information limited to only the most used features. Occasionally, I'll add
new instructions to that page when I get a lot of questions about a feature
or think it is something that would be useful to users.

WPMU Dev (subscription required) has a series of videos that I've added to
our sites and find very useful. For example, see New! Navigation Menus
<https://wp5support.wp.unca.edu/new-navigation-menus/>. Unfortunately, the
videos are not captioned. For more information see: WPMU Dev Integrated
Video Tutorials

Hope this helps.

*Laurie B. Miles*
Instructional Technology Specialist
UNC Asheville Center for Teaching and Learning <https://ctl.unca.edu/>
| Digital
Scholarship Team Ramsey Library
lmiles at unca.edu |828-251-6630

Interested in learning more about WordPress? See our website WordPress at
UNC Asheville <https://wp.unca.edu>
Ask me about Moodle and Instructional design! See Moodle Information

On Fri, Jul 12, 2019 at 2:56 PM Mike Kirby <mike.kirby at maine.edu> wrote:

> Hi David,
> At UMaine, we built a website within our multisite network that focuses on
> documentation specific to our theme's features. Over the last year we have
> published a monthly newsletter to all admin user role accounts, with links
> to content in the user guide where appropriate. These mini-articles are
> also added as posts to the guide, which we can then use as reference when
> supporting a user.
> Anecdotally it's worked well to increase visibility of what our Digital
> Communications team does and engagement with our department, we're now
> working to provide better content styling guidance, as our content
> management is very decentralized.
> Kind regards,
> Mike
> On Fri, Jul 12, 2019 at 11:27 AM Grogan, David <David.Grogan at tufts.edu>
> wrote:
>> Hi all,
>> I’m wondering how you all maintain your user documentation and how to’s
>> for your users. Wordpress.org’s support docs aren’t great and it’s tough to
>> maintain our own with each upgrade.
>> Thoughts/ideas?
>> David
>> --
>> David Grogan
>> Senior Solutions Specialist
>> Tufts Technology Services – Educational Technology Services
>> 617-627-2859
>> _______________________________________________
>> wp-edu mailing list
>> wp-edu at lists.automattic.com
>> http://lists.automattic.com/mailman/listinfo/wp-edu
> --
> Mike Kirby
> Manager of Digital Communications
> Division of Marketing and Communications
> University of Maine
> 207-581-3744
> Mike.Kirby at maine.edu
> _______________________________________________
> wp-edu mailing list
> wp-edu at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-edu
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