[spam-stopper] What to tell users who have been mistakenly flagged as spam by Akismet?

[David Nicol]

the system doesn't take care of itself; it required corrective nudging
in the form of the ham submission. (which I trust works. I haven't had
anyone pass a ham to me for submission since I added akismet to the
tipar generic form handler, so I don't know from personal experience
if it really works, but I trust the documentation)

On Fri, Oct 17, 2008 at 7:37 AM, Mark Cunningham
<mark.cunningham at gmail.com> wrote:
> 2008/10/16 David Nicol <davidnicol at gmail.com>:
>> Akismet has a ham submission protocol

> My plugin does have a moderation queue of submissions flagged as spam,
> but I'm not sure about offering a "reconsideration" option - it'll
> just be another avenue for spammers.

as long as it takes extra clicks, it will be an avenue for spammers to
annoy the site operator only.  You could captcha-protect the
"reconsider" option, or charge "tipjarium captcha points" to request a
reconsideration; contact me off-list to integrate my partial captcha
value disbursement system into your plug-in if you like.

(shameless plug: I'm developing a system for accounting captcha
completions, so if you have recently done one you don't have to do
another until you run out.  I expect this to revolutionize commerce.
I desperately need collaborators and testers.)

> I think more the issue is, what do I tell someone who comes looking
> for support from my plugin if their submissions are getting flagged as
> spam? Do I just tell them to chill out and the system will correct
> itself - that I've already flagged their submission to me as not spam?

I imagine an ideal flow chart would go something like this:

     commentor submits comment

     akismet check

     akismet check indicates spam and jump to ACIS

     queue in moderation queue or post

     done

     ACIS:

    offer commentor non-free (requires captcha or equivalent) option
to request akismet override

    commentor accepts option including jumping through required hoop

   queue comment in "other" moderation queue

-- 
"Every man a god, that is if you can qualify.  You can't be the god of
anything unless you can do it" -- William S. Burroughs