[wp-pro] wordpress e-commerce issue

[Dan Milward]

Yes. Sorry.

I too would appreciate this list being kept clear of spam from people 
like Lori and Carol. I think Sara was asking for a pro to help her. Not 
list spam.

Anyway. As a WP Pro we are helping (supporting) Sara now and we have her 
site details.

Regards,

Dan

Pete Bernardo wrote:
> Can you take your private conversation off the list? Isn't this 101 
> for how not to handle customer service?
>
> Pete
>
> On Sun, Jan 11, 2009 at 5:39 PM, Dan Milward <dan at instinct.co.nz 
> <mailto:dan at instinct.co.nz>> wrote:
>
>     Hi Lori. Fancy seeing you here... oh wow you're promoting shopp
>     what an amazing surprise that is. You were a private beta tester
>     there right. Yes we know.
>
>     And yeah um sorry again for not canceling my Christmas break to
>     fix your site. It did cross my mind but unfortunately I was stuck
>     in the forest away from home. Anyway...
>
>     We're fixing Sara's site now. Variations + Shipping are in da house.
>
>     Lori. You are not in da house.
>
>     Ciao,
>
>     Dan
>
>
>     Lori Berkowitz wrote:
>
>         I have also had the bad WP e-commerce experience. Wrote about
>         it here:
>         http://lbnuke.com/2008/12/30/wordpress-ecommerce-plugins-shopp-vs-wp-ecommerce/
>
>
>         Broken shipping, no support from anyone except Shayne who is
>         not even a developer. I ended up using Shopp instead. Works
>         great. A few minor bugs that seem to get fixed quickly, but
>         overall, the store works very well and my client is happy. It
>         was also much easier to customize and had MUCH better support
>         and documentation than WP e-commerce. I would recommend Shopp
>         over WP e-commerce any day.
>
>         -Lori Berkowitz
>
>         On Jan 11, 2009, at 12:17 PM, Frohlinger, Carol wrote:
>
>             I too have the Instinct shopping cart installed on my site
>             ( a developer installed it) and have had problems as well.
>              Have also emailed for support but received none.
>
>             The shipping doesn't work properly, the tax doesn't either
>             and the coupons that worked before the new year (although
>             I had to offer the coupon on all products rather than just
>             on a particular product) no longer work either.
>
>             Please advise if anyone is familiar enough to fix these
>             problems.
>
>             Best Regards,
>
>             Carol Frohlinger, Esq.
>
>             -----Original Message-----
>             From: wp-pro-bounces at lists.automattic.com
>             <mailto:wp-pro-bounces at lists.automattic.com>
>             [mailto:wp-pro-bounces at lists.automattic.com
>             <mailto:wp-pro-bounces at lists.automattic.com>] On Behalf Of
>             Dan Milward
>             Sent: Sunday, January 11, 2009 2:59 PM
>             Subject: Re: [wp-pro] wordpress e-commerce issue
>
>             I would stick to using WP e-Commerce.
>
>             Shopp is still in its infancy and does not have all the
>             shipping
>             features you require.
>
>             We are currently looking into the shipping issues you
>             mention - I'm not
>             sure why things are not working for you. They work for us
>             here in our
>             test environment.
>
>             Regards,
>
>             Dan
>
>             Christina Lannen wrote:
>
>
>                 Sara,
>
>                 You might want to try this plug-in instead.
>                  http://shopplugin.net/
>
>                 The features and requirements are here:
>                 http://shopplugin.net/features/
>
>                 Chris
>                 ------------------------------------------------------------------------
>
>                 [mailto:wp-pro-bounces at lists.automattic.com
>                 <mailto:wp-pro-bounces at lists.automattic.com>] *On
>                 Behalf Of *Sara
>                 Citrenbaum
>                 *Sent:* Sunday, January 11, 2009 3:24 PM
>                 *Subject:* [wp-pro] wordpress e-commerce issue
>
>                 I am currently developing a store using Instinct's
>                 e-commerce plugin.
>
>                 http://www.instinct.co.nz/e-commerce/
>
>                 Unfortunately, the newer versions of the plug-in have
>                 massive issues,
>                 and no one from Instinct seems to be available to fix
>                 them. The main
>                 issue has to do with Product Options, and the fact
>                 that in the more
>                 recent versions of the plug-in, the product options
>                 simply don't work
>                 correctly.
>
>                 In the older version of the plug-in, the product
>                 options work
>                 correctly, but it doesn't have the shipping options I
>                 need (UPS and
>                 table rate shipping), and you cannot assign weights to
>                 the different
>                 product options.
>
>                 Is there anyone out there familiar with this plug-in
>                 who could help
>                 me? I have purchased numerous support tickets from
>                 Instinct, and
>                 nothing has happened. I am more than happy to pay for
>                 help, as long as
>                 someone can actually fix my issues.
>
>         _______________________________________________
>         wp-pro mailing list
>         wp-pro at lists.automattic.com <mailto:wp-pro at lists.automattic.com>
>         http://lists.automattic.com/mailman/listinfo/wp-pro
>
>     _______________________________________________
>     wp-pro mailing list
>     wp-pro at lists.automattic.com <mailto:wp-pro at lists.automattic.com>
>     http://lists.automattic.com/mailman/listinfo/wp-pro
>
>
>
>
> -- 
> Peter Bernardo
> 305.484.9115