[wp-pro] wordpress e-commerce issue

[Pete Bernardo]

Can you take your private conversation off the list? Isn't this 101 for how
not to handle customer service?
Pete

On Sun, Jan 11, 2009 at 5:39 PM, Dan Milward <dan at instinct.co.nz> wrote:

> Hi Lori. Fancy seeing you here... oh wow you're promoting shopp what an
> amazing surprise that is. You were a private beta tester there right. Yes we
> know.
>
> And yeah um sorry again for not canceling my Christmas break to fix your
> site. It did cross my mind but unfortunately I was stuck in the forest away
> from home. Anyway...
>
> We're fixing Sara's site now. Variations + Shipping are in da house.
>
> Lori. You are not in da house.
>
> Ciao,
>
> Dan
>
>
> Lori Berkowitz wrote:
>
>> I have also had the bad WP e-commerce experience. Wrote about it here:
>> http://lbnuke.com/2008/12/30/wordpress-ecommerce-plugins-shopp-vs-wp-ecommerce/
>>
>> Broken shipping, no support from anyone except Shayne who is not even a
>> developer. I ended up using Shopp instead. Works great. A few minor bugs
>> that seem to get fixed quickly, but overall, the store works very well and
>> my client is happy. It was also much easier to customize and had MUCH better
>> support and documentation than WP e-commerce. I would recommend Shopp over
>> WP e-commerce any day.
>>
>> -Lori Berkowitz
>>
>> On Jan 11, 2009, at 12:17 PM, Frohlinger, Carol wrote:
>>
>>  I too have the Instinct shopping cart installed on my site ( a developer
>>> installed it) and have had problems as well.  Have also emailed for support
>>> but received none.
>>>
>>> The shipping doesn't work properly, the tax doesn't either and the
>>> coupons that worked before the new year (although I had to offer the coupon
>>> on all products rather than just on a particular product) no longer work
>>> either.
>>>
>>> Please advise if anyone is familiar enough to fix these problems.
>>>
>>> Best Regards,
>>>
>>> Carol Frohlinger, Esq.
>>>
>>> -----Original Message-----
>>> From: wp-pro-bounces at lists.automattic.com [mailto:
>>> wp-pro-bounces at lists.automattic.com] On Behalf Of Dan Milward
>>> Sent: Sunday, January 11, 2009 2:59 PM
>>> Subject: Re: [wp-pro] wordpress e-commerce issue
>>>
>>> I would stick to using WP e-Commerce.
>>>
>>> Shopp is still in its infancy and does not have all the shipping
>>> features you require.
>>>
>>> We are currently looking into the shipping issues you mention - I'm not
>>> sure why things are not working for you. They work for us here in our
>>> test environment.
>>>
>>> Regards,
>>>
>>> Dan
>>>
>>> Christina Lannen wrote:
>>>
>>>>
>>>> Sara,
>>>>
>>>> You might want to try this plug-in instead.  http://shopplugin.net/
>>>>
>>>> The features and requirements are here: http://shopplugin.net/features/
>>>>
>>>> Chris
>>>> ------------------------------------------------------------------------
>>>>
>>>> [mailto:wp-pro-bounces at lists.automattic.com] *On Behalf Of *Sara
>>>> Citrenbaum
>>>> *Sent:* Sunday, January 11, 2009 3:24 PM
>>>> *Subject:* [wp-pro] wordpress e-commerce issue
>>>>
>>>> I am currently developing a store using Instinct's e-commerce plugin.
>>>>
>>>> http://www.instinct.co.nz/e-commerce/
>>>>
>>>> Unfortunately, the newer versions of the plug-in have massive issues,
>>>> and no one from Instinct seems to be available to fix them. The main
>>>> issue has to do with Product Options, and the fact that in the more
>>>> recent versions of the plug-in, the product options simply don't work
>>>> correctly.
>>>>
>>>> In the older version of the plug-in, the product options work
>>>> correctly, but it doesn't have the shipping options I need (UPS and
>>>> table rate shipping), and you cannot assign weights to the different
>>>> product options.
>>>>
>>>> Is there anyone out there familiar with this plug-in who could help
>>>> me? I have purchased numerous support tickets from Instinct, and
>>>> nothing has happened. I am more than happy to pay for help, as long as
>>>> someone can actually fix my issues.
>>>>
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-- 
Peter Bernardo
305.484.9115
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