[wp-forums] Wordpress.org Website hosted - Help with Account Recovery

[Kathryn Presner]

Connie, you need to create a support account here:

https://wordpress.org/support/register.php

It's not related to either the mailing list signup nor your own account
login.

Thanks!

kp

On Mon, May 16, 2016 at 3:22 PM, Connie Tran <CTran at mercyhousing.org> wrote:

> Hello Andrew -
>
> Thank you for getting back! I have tried multiple times (unsuccessfully)
> to login via the support forum link you sent, using my newly confirmed
> login info that I received when subscribing to the WP-Forums mailing list
> today. It has been quite the process to try and figure out how to get
> assistance regarding account recovery, as none of the emails/login
> credentials seem to be working, including the one that I just received a
> confirmation email on from WP-Forums when registering! I've copied the
> confirmation message below that I just got from WP-forums, advising me to
> post/send message to this email. Is there something wrong with the set-up
> of this site? How would I get some direct assistance with locating our site
> and logging in (if I am unable to post on the support forum without a
> login, since the site won't accept our login for some reason). Any help
> would be very appreciated!
>
>
>
> Welcome to the wp-forums at lists.automattic.com mailing list!
>
> To post to this list, send your message to:
>
>   wp-forums at lists.automattic.com
>
> General information about the mailing list is at:
>
>   http://lists.automattic.com/mailman/listinfo/wp-forums
>
> If you ever want to unsubscribe or change your options (eg, switch to or
> from digest mode, change your password, etc.), visit your subscription page
> at:
>
>
> http://lists.automattic.com/mailman/options/wp-forums/ctran%40mercyhousing.org
>
>
> You can also make such adjustments via email by sending a message to:
>
>  wp-forums-request at lists.automattic.com
>
> with the word `help' in the subject or body (don't include the quotes),
> and you will get back a message with instructions.
>
> Many thanks,
> Connie
>
> Mercy Housing Northwest
> 2505 Third Avenue, Suite 204
> Seattle, WA 98121
> Office| (206) 602-3488
> ctran at mercyhousing.org
>
>
> -----Original Message-----
> From: wp-forums [mailto:wp-forums-bounces at lists.automattic.com] On Behalf
> Of andrew nevins
> Sent: Monday, May 16, 2016 12:11 PM
> To: For forum moderators. See also http://make.wordpress.org/support/ <
> wp-forums at lists.automattic.com>
> Subject: Re: [wp-forums] Wordpress.org Website hosted - Help with Account
> Recovery
>
> Connie,
> You need to open a thread on the support forums. These mailing listings
> aren't for support.
> https://wordpress.org/support/forum/how-to-and-troubleshooting#postform
>
> On Mon, May 16, 2016 at 8:09 PM, Connie Tran <CTran at mercyhousing.org>
> wrote:
>
> > Greetings,
> >
> > My organization has been maintaining a website via Wordpress.org for
> > the past few years and I am unable to successfully login with our
> > login credentials to access the back-end to make edits to our site!
> >
> > The URL we use is: http://www.mhnwpowerofhome.org Admin URL:
> > http://www.mhnwpowerofhome.org/wp-admin
> >
> > I have not been able to reset our password or username via the steps
> > provided on the Wordpress site. The email address associated with this
> > account is: nghumman at mercyhousing.org<mailto:nghumman at mercyhousing.org>.
> > I have since replaced the person who formerly managed this site
> > (Narita Ghumman), but she left the login information for us to sign in
> > and for some reason, it has been a real challenge to login at all. The
> > login/password reset, does not email this email account when we
> > attempt to use that feature. I am unsure how else to go about
> > recovering our site to make edits. Please advise, as we will need to
> > access this site which was designed, for an upcoming event!
> >
> > Many thanks,
> > Connie
> >
> >
> > Mercy Housing Northwest
> > 2505 Third Avenue, Suite 204
> > Seattle, WA 98121
> > Office| (206) 602-3488
> > ctran at mercyhousing.org<mailto:ctran at mercyhousing.org>
> >
> > _______________________________________________
> > wp-forums mailing list
> > wp-forums at lists.automattic.com
> > http://lists.automattic.com/mailman/listinfo/wp-forums
> >
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