[wp-forums] Wordpress.org Website hosted - Help with Account Recovery

[Connie Tran]

Hello Andrew -

Thank you for getting back! I have tried multiple times (unsuccessfully) to login via the support forum link you sent, using my newly confirmed login info that I received when subscribing to the WP-Forums mailing list today. It has been quite the process to try and figure out how to get assistance regarding account recovery, as none of the emails/login credentials seem to be working, including the one that I just received a confirmation email on from WP-Forums when registering! I've copied the confirmation message below that I just got from WP-forums, advising me to post/send message to this email. Is there something wrong with the set-up of this site? How would I get some direct assistance with locating our site and logging in (if I am unable to post on the support forum without a login, since the site won't accept our login for some reason). Any help would be very appreciated!



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Many thanks,
Connie

Mercy Housing Northwest
2505 Third Avenue, Suite 204
Seattle, WA 98121
Office| (206) 602-3488
ctran at mercyhousing.org


-----Original Message-----
From: wp-forums [mailto:wp-forums-bounces at lists.automattic.com] On Behalf Of andrew nevins
Sent: Monday, May 16, 2016 12:11 PM
To: For forum moderators. See also http://make.wordpress.org/support/ <wp-forums at lists.automattic.com>
Subject: Re: [wp-forums] Wordpress.org Website hosted - Help with Account Recovery

Connie,
You need to open a thread on the support forums. These mailing listings aren't for support.
https://wordpress.org/support/forum/how-to-and-troubleshooting#postform

On Mon, May 16, 2016 at 8:09 PM, Connie Tran <CTran at mercyhousing.org> wrote:

> Greetings,
>
> My organization has been maintaining a website via Wordpress.org for 
> the past few years and I am unable to successfully login with our 
> login credentials to access the back-end to make edits to our site!
>
> The URL we use is: http://www.mhnwpowerofhome.org Admin URL: 
> http://www.mhnwpowerofhome.org/wp-admin
>
> I have not been able to reset our password or username via the steps 
> provided on the Wordpress site. The email address associated with this 
> account is: nghumman at mercyhousing.org<mailto:nghumman at mercyhousing.org>.
> I have since replaced the person who formerly managed this site 
> (Narita Ghumman), but she left the login information for us to sign in 
> and for some reason, it has been a real challenge to login at all. The 
> login/password reset, does not email this email account when we 
> attempt to use that feature. I am unsure how else to go about 
> recovering our site to make edits. Please advise, as we will need to 
> access this site which was designed, for an upcoming event!
>
> Many thanks,
> Connie
>
>
> Mercy Housing Northwest
> 2505 Third Avenue, Suite 204
> Seattle, WA 98121
> Office| (206) 602-3488
> ctran at mercyhousing.org<mailto:ctran at mercyhousing.org>
>
> _______________________________________________
> wp-forums mailing list
> wp-forums at lists.automattic.com
> http://lists.automattic.com/mailman/listinfo/wp-forums
>
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