[wp-forums] Requests and Feedback isn't How-To and Troubleshooting

[Chip Bennett]

Can you direct me to the thread in question? I'm getting multiple reports
that, using my Update Control Plugin, with "Automatic Updates Disabled",
sites are still being updated from 3.8 to 3.8.1. Looks like I'm going to
have to investigate a potential issue with the related filters, and I'd
love to see what other users are reporting, in case it helps in diagnosing.


On Sat, Jan 25, 2014 at 7:56 AM, Jan Dembowski <jan at dembowski.net> wrote:

> Good morning,
>
> *Drinks more coffee, coffee is good.*
>
> Just a reminder: if someone's got a problem *that needs fixing* in the
> Requests and Feedback forum then please direct them to open a support topic
> in How-To and Troubleshooting.
>
> There's a topic where members are complaining about the automatic updates
> for minor point releases in that sub-forum. That's fine cause it's a
> feedback sub-forum. But as I found out with the 3.8 MP6 admin styled
> feedback (oh boy, did I) sometimes there's not really anything that you can
> suggest that will make that user satisfied.
>
> Explain to the user the rationale behind the WordPress development
> decision, suggest a work around and consider walking away. Venting is
> alright (it's a form of feedback and could reveal a problem) but getting
> into it and going round in circles may not be the best way to handle that
> feedback.
>
> Thanks,
>
> Jan Dembowski
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