[wp-forums] I'd like some advice on some contributor actions

[Jan Dembowski]

On Tue, Aug 12, 2014 at 1:03 PM, Marius Jensen wrote:

>
> We have a user, he helps out now and then, but I (and countless others)
> have talked to him in stern tones so many times, I'm at the end of my wits.
>
> The problem is with the way users are treated, if a user doesn't ask a
> question perfectly to his standards, they'll get scolded or mocked, it's
> creating a negative atmosphere, and it's giving users (many of whom are
> never seen again after trying to get help) the worst possible introduction
> not only to the channel and the support we provide, but WP it self.
>
>
It sure is easier in the forums...

I suggest that the IRC user get another talking to with an explanation that
a) that's not acceptable and b) if they don't get the hint this time
explain that they'll be banned in the #wordpress IRC channel.

If the hint doesn't take then escalate to those with IRC Super Powers and
ban the user.

That may be harsh and not entirely effective but IRC is a live medium and
after a few times enough is enough. If the user keeps coming back (remember
why Tor proxies were blocked?) either they'll fly straight or keep getting
banned.

Just my 2 cents.

Jan Dembowski