[wp-forums] Support lead at Contributor Day

[Michael Atkins]

I will be leading the support team at contributor day at WordCamp London

I'm looking for ideas or suggestions to help make this a success for everyone who volunteers.

What I have so far:

If volunteers don't already have an account on WordPress.org, their first task will be to set one up and look at the 'forum welcome' page. Then their main task will be to find topics on the forums they can help with, respond appropriately & follow up with subsequent replies.

At WCSF13 I believe Mika paired people of different experience/skill levels & gave everyone there a title of "Contributor Day Volunteer" - both sound like good ideas.

I'll prepare a reference list of some common issues that come up with how to fix/troubleshoot them - for example when a user has locked themselves out of their site by changing the WordPress Address & Site Address URLs in General Settings, where the best response might be to guide the user to the appropriate codex page. Volunteers can find unanswered posts with one of these common issues & should be able to provide an appropriate response to help the user. I'll also show things like how to find unanswered topics and when & why to use the 'modlook' tag.

Any other ideas/suggestions?

thanks

Michael Atkins

020 86449304
07832 773702

michael at cubecolour.co.uk
cubecolour.co.uk