[wp-forums] Helping out commercial products

Sat Mar 2 20:42:23 UTC 2013

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-----Original Message-----
From: wp-forums-bounces at lists.automattic.com
[mailto:wp-forums-bounces at lists.automattic.com] On Behalf Of m sohag
Sent: Saturday, March 02, 2013 11:06 AM
To: wp-forums at lists.automattic.com
Subject: Re: [wp-forums] Helping out commercial products

Please Help me, i am new man for WordPress designer.

I am a very  poor man,I have a no many but my hobby I create a new domain
and new site create so help me all friend WordPress.

.......Thanks for.........
      Msohaginfo

On Sat, Mar 2, 2013 at 9:18 PM, Mar Ventus <marventus.wp at gmail.com> wrote:

> Hi Andrew.
> I think we've all had that dilemma at some point while helping out in 
> the forums. I also think it's kind of a personal choice, meaning, no 
> one will think less of you if you do or don't, and it's not strictly 
> forbidden
> (AFAIK) to do so.
> On a personal note, the way I see it is that, given the enormous 
> amount of new threads posted every other minute or so, my time is 
> better spent helping out people for whom the wp.org forum is their 
> only way of getting any help with their issues. Premium theme users 
> have, well, a premium support system they can resort to because they payed
for it.
> On a probably slightly less personal note (meaning, I think people 
> might identify with this one to a greater extent), I don't think it is 
> very ethical for premium theme developers to advertise custom support 
> as part of their paid service and then expect us kind and wonderful 
> mods and contributors (heehee) to do all their work. This happens more 
> than prem devs care to admit, and for the most part, it seems to be 
> the product of a conscious choice more than an inability to handle demand.
> I hope this is somewhat helpful to you, :-)
>
> Marv
>
>
>
> On Sat, Mar 2, 2013 at 11:44 AM, Christine Rondeau < 
> christine at bluelimemedia.com> wrote:
>
> > I've done that. If I can see the error and have an idea of how to 
> > fix it, then I'll offer the CSS help.
> >
> > I usually recommend they contact the vendor when they install and 
> > the
> theme
> > is broken. Or if they are simply a bit crazy and want to change
> everything.
> >
> >
> >
> > On Saturday, March 2, 2013, Andrea Rennick wrote:
> >
> > > I do have to jump in and point out that for basic css mods, a lot 
> > > of commercial theme shops do not help out with that and bump them
> > elsewhere. I
> > > know we do at Studiopress, because we just can't give out all that 
> > > code
> > to
> > > everyone all the time. We'd need double the staff just to teach 
> > > basic
> > css.
> > >
> > > I have seen a few threads where the copy/paste response was given 
> > > for a
> > css
> > > issue with "we can't see the code" and I thought that was kinda 
> > > silly - because it was css. Anyone could see it.
> > >
> > > Just hoping to bring an awareness because sometimes the user gets 
> > > ping-ponged.
> > >
> > > a.
> > >
> > > p.s - I'm talking about css issues here only
> > >
> > >
> > > On Sat, Mar 2, 2013 at 7:41 AM, Jan Dembowski <jan at dembowski.net
> > <javascript:;>>
> > > wrote:
> > >
> > > > On Sat, Mar 2, 2013 at 6:04 AM, Andrew2.Nevins < 
> > > > Andrew2.Nevins at live.uwe.ac.uk <javascript:;>> wrote:
> > > >
> > > > >
> > > > > If a thread's original poster posts support for a commercial
> product
> > > and
> > > > a
> > > > > moderator lets them know commercial products are not supported
> here,
> > is
> > > > > anyone else allowed to post to help out the original poster?
> > > > >
> > > >
> > > > It's subjective IMHO (drinks more coffee and prepares to get 
> > > > this
> > totally
> > > > wrong) and sometimes can be alright.
> > > >
> > > > Quick fix: If the person helping is just doing "Hey I use that too.
> > > Modify
> > > > line 396 to look like this" then I think that's fine. This is 
> > > > just a quick tweak and as long as the OP is informed to seek aid 
> > > > from the
> > vendor
> > > > then they're not really interfering with anyone making a living.
> > > >
> > > > Deep dive: If the person helping out is requesting access to the
> > person's
> > > > commercial code and wants to do a deep dive into that code then 
> > > > I
> think
> > > > that should be discouraged.
> > > >
> > > > Posting links to be able to download a theme or even whole files 
> > > > for
> a
> > > > commercial product is really not cool. The author makes a living
> > selling
> > > > and supporting that code and we do not want to interfere with 
> > > > that on
> > the
> > > > support forums. In that scenario the OP needs to request support 
> > > > from
> > the
> > > > people that sold that product.
> > > >
> > > > In either case I don't think a moderator should do that as that 
> > > > would
> > be
> > > > contradictory to the advice we give out. ;)
> > > >
> > > > Jan "Café Bustelo is really good right now" Dembowski 
> > > > _______________________________________________
> > > > wp-forums mailing list
> > > > wp-forums at lists.automattic.com <javascript:;> 
> > > > http://lists.automattic.com/mailman/listinfo/wp-forums
> > > >
> > >
> > >
> > >
> > > --
> > > --
> > > Andrea Rennick, http://wpebooks.com and http://ronandandrea.com 
> > > Co-author of WordPress All-In-One For Dummies http://rml.me/aio 
> > > _______________________________________________
> > > wp-forums mailing list
> > > wp-forums at lists.automattic.com <javascript:;> 
> > > http://lists.automattic.com/mailman/listinfo/wp-forums
> > >
> >
> >
> > --
> > **Christine Rondeau
> > Bluelime Media
> > www.bluelimemedia.com
> > twitter: @bluelimemedia
> > skype: bluelimemedia
> >
> >
> > *
> > ****
> > *
> >
> > **
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