[wp-forums] Helping out commercial products

[Chip Bennett]

There are three main types of Theme support:

1. General WordPress Theme issues
2. Theme-specific issues
3. CSS/HTML/PHP-specific issues

#1 and #3 can be answered regardless of the Theme in use. It is only #2
that is limited to WPORG-hosted Themes. Unfortunately, all three get lumped
into the same "Themes and Templates" forum, which makes it very difficult
to differentiate.

At the very least, it would be extremely helpful to separate out #3 into
its own sub-forum.


On Sat, Mar 2, 2013 at 7:06 AM, Andrea Rennick <andrea at ronandandrea.com>wrote:

> I do have to jump in and point out that for basic css mods, a lot of
> commercial theme shops do not help out with that and bump them elsewhere. I
> know we do at Studiopress, because we just can't give out all that code to
> everyone all the time. We'd need double the staff just to teach basic css.
>
> I have seen a few threads where the copy/paste response was given for a css
> issue with "we can't see the code" and I thought that was kinda silly -
> because it was css. Anyone could see it.
>
> Just hoping to bring an awareness because sometimes the user gets
> ping-ponged.
>
> a.
>
> p.s - I'm talking about css issues here only
>
>
> On Sat, Mar 2, 2013 at 7:41 AM, Jan Dembowski <jan at dembowski.net> wrote:
>
> > On Sat, Mar 2, 2013 at 6:04 AM, Andrew2.Nevins <
> > Andrew2.Nevins at live.uwe.ac.uk> wrote:
> >
> > >
> > > If a thread's original poster posts support for a commercial product
> and
> > a
> > > moderator lets them know commercial products are not supported here, is
> > > anyone else allowed to post to help out the original poster?
> > >
> >
> > It's subjective IMHO (drinks more coffee and prepares to get this totally
> > wrong) and sometimes can be alright.
> >
> > Quick fix: If the person helping is just doing "Hey I use that too.
> Modify
> > line 396 to look like this" then I think that's fine. This is just a
> > quick tweak and as long as the OP is informed to seek aid from the vendor
> > then they're not really interfering with anyone making a living.
> >
> > Deep dive: If the person helping out is requesting access to the person's
> > commercial code and wants to do a deep dive into that code then I think
> > that should be discouraged.
> >
> > Posting links to be able to download a theme or even whole files for a
> > commercial product is really not cool. The author makes a living selling
> > and supporting that code and we do not want to interfere with that on the
> > support forums. In that scenario the OP needs to request support from the
> > people that sold that product.
> >
> > In either case I don't think a moderator should do that as that would be
> > contradictory to the advice we give out. ;)
> >
> > Jan "Café Bustelo is really good right now" Dembowski
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>
>
>
> --
> --
> Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> Co-author of WordPress All-In-One For Dummies http://rml.me/aio
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