[wp-forums] FYI

Tue Apr 16 20:26:43 UTC 2013

Marv, 

The ONLY grounds for a review to be deleted are if it contains threats, vulgarity, insults or if someones personal safety is at risk.  

The other review you are questioning is also perfectly valid.  I'm not saying the person is right or wrong but it is how he felt.  Not everyone is going to be happy with your plugins and you should really stop taking these reviews personally and letting them get to you.  Use them as a way to improve and learn from them.

If a user perceives your features as not working then maybe you should do a better job of documenting or create a better UI experience instead of arguing with them.  If a user is frustrated enough to write a bad review you should try and be more empathetic. Still there will be some that you can never make happy and some that are just plane rude ass holes.    

Like a great philosopher once said "The software is wrong not the people"
http://joeflood.com/2011/07/13/the-software-is-wrong-not-the-people

Just my .02
--Chris

On Apr 16, 2013, at 2:58 PM, Mar Ventus <marventus.wp at gmail.com> wrote:

> Hello, Ipstenu and Esmi.
> Thank you very much for getting back to me and for clarifying how the
> review system works.
> I know the limitations that both WP staff and devs are bounded by and, as I
> mentioned in my original e-mail (the one I sent a couple of days ago), I
> really like the new system overall, since it's way more transparent.
> Ipstenu, about the specific review you mentioned (
> http://wordpress.org/support/**topic/malicious-files?replies=**7#post-<http://wordpress.org/support/topic/malicious-files?replies=7#post->),
> I hadn't included that one on the list of reviews that I think are not
> founded, even though I do not agree that the files in question were
> "malicious".
> The reviews that I mentioned specifically were:
> *1.*
> http://wordpress.org/support/topic/doesnt-work-with-wordpress-351%E2%80%93sv_se-1#post-
> *2.* http://wordpress.org/support/topic/heres-the-deal#post-
> 
> In the first one, you can actually tell that the user didn't even bother to
> explore the settings page for 5 minutes to figure out how to enable editor
> buttons (which, as per WP guidelines, should not be enabled by default
> without users' consent), and just posted a negative review. As he started
> discovering plugin features and how to use them, he changed the title of
> the thread from "doesn't work", to "sort of works", and finally to "works",
> but the review went from 1 star to 2 stars. I think it is fair to say that
> the only thing that review reflects is the user's lack of understanding of
> how WP works in general, not how our plugin does.
> 
> In the second one, there are actually personal attacks from the user to
> Josh (and myself) which clearly violate posting guidelines. Josh and I both
> tried to reason with him at first, but user's responses were so provocative
> that Josh eventually had it and responded in kind (which he shouldn't have,
> I will give you that, but we are only human). The only measure that was
> taken regarding that review was that the topic was closed, but the review
> is still there.
> 
> So, one last question, if I may: what are the specific grounds for deletion
> of a given review?
> Thanks!
> 
> Marv
> 
> 
> 
> On Tue, Apr 16, 2013 at 4:30 PM, Mika A Epstein <ipstenu at ipstenu.org> wrote:
> 
>> 
>>> Also, are the guidelines for plugin reviews the same as for posting on the
>>> WP forums
>>> 
>> 
>> 
>> Yes. They are exactly the same.
>> 
>> The problem with monitoring and editing reviews is that while YOU may
>> think someone being pissed off that a plugin didn't work right is an unfair
>> review, that doesn't make it an invalid review. The onus is on you to get
>> them to change the review.
>> 
>> Also keep in mind that over time, the reviews will balance out, so one
>> idiot review won't hurt too much.
>> 
>> Of course getting people who are happy to leave a review is always tough :/
>> 
>> That said, this specific review is 100% accurate and valid:
>> http://wordpress.org/support/**topic/malicious-files?replies=**7#post-<http://wordpress.org/support/topic/malicious-files?replies=7#post->
>> 
>> Yes it sucks, but it's what happened, and they were right to give a bad
>> rating for it. That stuff happens. How you handle it is what makes or
>> breaks you, not THAT it happens.
>> 
>> If anyone wants to change their review, they can go here:
>> http://wordpress.org/support/**view/plugin-reviews/ultimate-**tinymce<http://wordpress.org/support/view/plugin-reviews/ultimate-tinymce>(obviously change the plugin name bit). Scroll to the bottom of the page :)
>> 
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