[wp-forums] dealing with fundamental CSS, PHP, and HTML topics?
Jane Wells
jane at automattic.com
Thu Oct 4 19:18:44 UTC 2012
On 10/4/12 3:04 PM, Mika A Epstein wrote:
> Basically, I don't think the -free- forums is a good place for
> supporting pay-for plugins and themes.
>
> There's responsibility on us to be good WP stewards, and a huge part
> of that is encouraging community growth. We can't have growth without
> respecting the devs who provide support for their products behind a
> paywall. Think what you like about WPMUDev or Genesis - Their stuff is
> behind a paywall. We owe it to them to send people back there.
And more to the point, wordpress.org is here to promote the free stuff.
Our free support forums are meant for the free stuff that we distribute
through our directories. Pointing people to the commercial support
available for commercially-supported (a term I use instead of premium
because I think it is more accurate) either a) reminds them that they
have access to professional support for their purchased product, or b)
lets them know the copy they got for free by unofficial means is in fact
a commercial product and the creators provide support to offset the
development costs.
It is completely okay to say that the wordpress.org support forums are
meant for the core application, themes and plugins that are distributed
on wordpress.org.
j
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