[wp-forums] Plugin Support Questions

[Kathryn Presner]

Hi there, hope you'll indulge me asking these questions here - they
relate peripherally to the forums.

I'm preparing a presentation called Passionate About Plugins for
WordCamp Montreal next month, in which I'll help beginners learn how
to make an informed decision about which plugins to use.

I came across two things I'm wondering about:

1) How are the numbers relating to support-forum-thread resolution calculated?

For example, in the qTranslate forum, I see lots and lots of
unresolved threads from the last two months (and also many unanswered
ones):

http://wordpress.org/support/plugin/qtranslate

And yet the stats say: "2 of 2 support threads in the last two months
have been resolved." - although there have been way more than 2
support threads started during that period. Am I missing something
about the way this works or could this be a bug?

Another example is with Secure WordPress, which says "0 of 0 support
threads in the last two months have been resolved." - and yet I see 3
threads (including 2 with no replies) from the last 2 months, none of
them resolved:

http://wordpress.org/support/plugin/secure-wordpress

2) Does anyone know exactly what clicking the new "Subscribe to Emails
for this Plugin" link actually does?

I found this in May's announcement:  "You can now subscribe to get an
email whenever a commit is made to a plugin repository even if it
isn’t yours."
http://wordpress.org/news/2012/05/plugins-refreshed/

Is that the only type of emal users will get? Is the plugin developer
able to send out announcements directly as well?

Thanks to anyone who can shed some light.

kp

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