[wp-forums] Support for Premium Themes?

[Mika A Epstein]

On the other other side, I'm not the only one who doesn't have access to the paid theme they have the problem with. The number of WP.org regulars who use those themes is actually pretty small. You get better traction.

Think of it like kicking the bbPress or BuddyPress questions to those domains. You go to the RIGHT place to ask the RIGHT question :)



On Apr 4, 2012, at 9:46 AM, Andrea Rennick <andrea at ronandandrea.com> wrote:

> The other reason to send them back to where they purchased the theme, is if
> they in fact did NOT.
> 
> If they got a free download somewhere of a paid theme and can't get in to
> the seller's site (fair enough) then they should not expect free support
> for the same theme either.
> 
> On the flip side, in the commercial forum where I spend my days now, we
> answer a LOT of general WP questions that are not theme related. :) It
> creates a lot of goodwill to do so though, to educate the user. The only
> time I've sent someone from a paid forum to the wp.org forums is for known
> issues or when we've helped as much as we can and it's clear
> there's something up with their installation, regardless of theme.
> 
> I have gone in and suggested a user go visit the paid forums, even to the
> ones where I'm at. Which feels weird, because they often get me again. Just
> in a different hat. :D
> 
> But their question and answer is then in the right place. :D
> 
> a.
> 
> -- 
> -- 
> Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> Co-author of WordPress All-In-One For Dummies http://rml.me/aio
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