[wp-forums] Support for Premium Themes?

[Kathryn Presner]

I usually post something like this and have seen others do the same:

Since this is a commercial theme with its own functionalities and support
system, I recommend you contact the theme developer for assistance: <insert
URL of theme developer's support area>

ta,

kp

On Wed, Apr 4, 2012 at 10:27 AM, Francisco de Azevedo <
frandeazevedo at gmail.com> wrote:

> Hello everyone.
> A while back, I helped out in this thread:
>
> http://wordpress.org/support/topic/rockwell-theme-titlelogo?replies=11#post-2731182
> where the user was having problems with his premium theme. Apparently,
> there is now someone else having the same issue.
>
> Now, what made me uncomfortable then and is increasingly making me
> uncomfortable lately, is the following:
> Premium developers charge good money for their products, and most of them
> offer limited or lifetime support to their customers as a package-deal.
> Should THEY be the ones providing support to their customers on the forums?
> I mean, why would we unpaid volunteers, helpers, contributors, and mods
> offer these people a free workforce for their paid products?
> Also, what is the standard policy about this: should users be instructed to
> seek support from their developers?
> I would love to hear your thoughts on this matter.
> Thanks!
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