[wp-forums] resolved threads & closing

[Michael B]

I'm not sure of the current policy, but at one time it was decided only the original poster should mark a ticket as resolved, as all too often, what may originally appear to solve the issue turns out to not fully fix it or another related issue springs from it.  If a mod marks the thread as resolved and it then gets closed, what happens if the OP comes back in a couple of days once they realize the issue wasn't actually fixed?  They need to start a new thread and try to link to the previous discussion?

I'd simply suggest there be some time frame on closing the thread, ie, marked as resolved && < 5 days since OP commented.  I'm assuming some sort of logic could be written into the plugin being discussed.

Just my 2¢

Michael B
~miklb


On Nov 22, 2010, at 5:13 PM, andrea_r wrote:

> Something to think about - if a thread has been marked resolved, some others users have come back stating they have the same issue, then continue the thread. This is a bit misleading in terms of scanning at titles. (also, I notice many people continuing threads do not have the same exact issue. they just think they do.)
> 
> Should we close resolved threads, especially if they have a clear answer other users can follow?
> 
> A.
> 
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