[wp-forums] Closing / Deleting Threads

[Jenna Pfister]

(I don't know if this is even an option.)

When closing a "resolved" post, maybe there could be a "Do you have a
similar problem?" link that starts the new post holding the original
post for reference.

One concern that I have is that if all resolved threads are closed,
folks may be discouraged from using the search function, because they
know ahead of time that they will not be able to add details specific
to their dilemma. There's nothing worse than answering the same
question 100 times when it could have easily been solved with a simple
search.

Just a couple thoughts...


On 6/30/05, Scott Merrill <skippy at skippy.net> wrote:
> Podz wrote:
> > Moshu just raised this in another post - hope it's okay to bring it into
> > it's own thread.
> >
> > When should we close them ?
> >
> > Person posts with problem, gets help, posts back saying 'Thanks, all
> > sorted'. Thread marked as Resolved. Do we then close it ?
> >
> > Person posts with problem, comes back with the usual 'Yeah, whatever,
> > nvm, found the answer'. Do we close it ? Ask for their new-found
> > knowledge ? Delete the thread ?
> >
> > When is it acceptable to use this 'power' ?
> 
> A lot of time people will post to a months-old thread, saying either:
> * Thanks, this worked!
> * I have this problem, too, and these ideas didn't work
> 
> The first is great, though not getting those due to closed threads
> wouldn't really hurt much.
> 
> The second can be problematic, because the new persons problem may be
> significantly different then the original.
> 
> I think we should start tentatively closing threads marked "Resolved".
> For now, I propose we only close threads in which the original poster
> returns to state that the problem is resolved.
> 
> Additional problems merit new threads.
> 
> --
> skippy at skippy.net | http://skippy.net/
> 
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