[wp-forums] Who Will Support the WordPress.com Users?

[Michael B]

Matt asked that we not refer to the automattic.com/contact.

I'll look for the link, but Kafkaesqui has a yahoo groups as a temp support
forum, which is where we should divert them.


On 12/28/05, James Huff <macmanx at gmail.com> wrote:
>
> Ok, I know that this was asked a while ago, but it was dropped with no
> official response.
>
> How can the WordPress.com users receive support?  Who do we direct
> them to?  Obviously, those who can access their blog must use the
> "Feedback" form for support, but what about those who can't?
>
> In the mean time, for those of you who are interested, here are the
> templates that I have been using (feel free to use them whenever you
> need to):
>
> *The user can access the admin interface of his/her wordpress.com blog:
>
> We are not affiliated with the operation of WordPress.com. The only
> official way to contact their support team is through the "Feedback"
> tab in the dashboard your of WordPress.com blog.
>
> *The user cannot access the admin interface of his/her wordpress.com blog:
>
> We are not affiliated with the operation of WordPress.com.
> Unfortunately, the only "official" way to contact their support team
> is through the "Feedback" tab in the dashboard your of WordPress.com
> blog. Since you cannot login to your WordPress.com blog, that would
> impossible.
>
> If you want to make an attempt to contact the WordPress.com support
> team without the dashboard's Feedback form, you could try the contact
> form listed on the website for Automattic, the "company" which
> provides the WordPress.com service.
>
> http://automattic.com/contact/
>
> -- -- -- -- -- -- -- --
>
> For now, that is the best that I can come up with.  It would be nice
> to here some official word on where to send these troubled users.
>
> --
> James Huff (MacManX)
> MacMerc Contributing Editor
> http://www.macmerc.com
> http://www.macmanx.com
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> wp-forums at lists.automattic.com
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>



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