[wp-trac] [WordPress Trac] #28758: email notifications

[WordPress Trac]

#28758: email notifications
-------------------------+----------------------
 Reporter:  igiles       |       Owner:  (none)
     Type:  enhancement  |      Status:  closed
 Priority:  normal       |   Milestone:
Component:  General      |     Version:  3.5.1
 Severity:  normal       |  Resolution:  invalid
 Keywords:               |     Focuses:
-------------------------+----------------------

Comment (by jnvrllms):

 Check Spam Folder:
 First, check your spam or junk folder in your email inbox. Sometimes
 legitimate emails can get filtered as spam, especially if there have been
 recent changes to your email configuration or if the email content
 triggers spam filters.

 Email Configuration:
 Ensure that the email configuration settings in your WordPress site are
 correct. This includes the SMTP (Simple Mail Transfer Protocol) settings
 or the email service provider settings if you're using a plugin for
 handling email notifications. Double-check the email address where the
 survey responses are supposed to be sent.

 Test Email Functionality:
 Use a plugin or the built-in email functionality in WordPress to send a
 test email. This will help you determine if the issue is specific to the
 survey plugin or if it's a broader email delivery problem. If the test
 email is received successfully, it indicates that the email functionality
 on your site is working fine, and the issue might be with the survey
 plugin or its configuration.

 Survey Plugin Settings:
 Review the settings of the survey plugin installed on your WordPress site.
 Ensure that the email notification settings are configured correctly,
 including the recipient email address. Some plugins also have options for
 customizing email templates, so make sure those settings are accurate as
 well.

 Plugin Compatibility:
 Check if the survey plugin is compatible with the current version of
 WordPress you're using. Sometimes, plugin updates or WordPress updates can
 cause compatibility issues that may affect email notifications. If there's
 a newer version of the plugin available, consider updating it to see if
 that resolves the problem.

 Server Configuration:
 Verify that your web hosting server allows outgoing emails and that there
 are no restrictions or limitations in place that could prevent emails from
 being sent. You may need to contact your hosting provider for assistance
 with server-related email issues.

 Debugging:
 If you have access to the error logs on your server or within WordPress,
 check for any error messages related to email delivery or the survey
 plugin. These error messages can provide valuable insights into what might
 be causing the problem.

 Contact Support:
 If you've gone through the above steps and still haven't resolved the
 issue, consider reaching out to the support team for the survey plugin
 you're using or the WordPress support forums for assistance. Provide as
 much detail as possible about the problem, including any error messages or
 steps you've already taken to troubleshoot.

-- 
Ticket URL: <https://core.trac.wordpress.org/ticket/28758#comment:2>
WordPress Trac <https://core.trac.wordpress.org/>
WordPress publishing platform