[wp-trac] [WordPress Trac] #53707: Edit critical error message for situations when email is not received (was: Critical error E-Mail is not sent out when trying to update to WordPress 5.8 class-wp-filesystem-direct.php on line 76)

[WordPress Trac]

#53707: Edit critical error message for situations when email is not received
-------------------------------+-----------------------------
 Reporter:  ipajen             |       Owner:  (none)
     Type:  defect (bug)       |      Status:  reopened
 Priority:  normal             |   Milestone:  Future Release
Component:  Upgrade/Install    |     Version:  5.8
 Severity:  normal             |  Resolution:
 Keywords:  needs-copy-review  |     Focuses:  ui-copy
-------------------------------+-----------------------------
Changes (by sabernhardt):

 * focuses:   => ui-copy
 * severity:  minor => normal
 * milestone:   => Future Release
 * keywords:   => needs-copy-review


Old description:

> Fatal error when trying to update to WordPress 5.8 from (5.7.2) with
> PHP8. Tried to disable all plugins and same problem on two different
> websites (same hosting), also no e-mail is sent out about critical error
> to site admin e-mail.
>

> Update WordPress
> Downloading update from
> https://downloads.wordpress.org/release/sv_SE/wordpress-5.8.zip…
> The authenticity of wordpress-5.8.zip could not be verified as no
> signature was found.
> Unpacking the update…
>

> Fatal error: Maximum execution time of 30 seconds exceeded in
> /home/khaotiptha/domains/khaotipthai.se/public_html/wp-admin/includes
> /class-wp-filesystem-direct.php on line 76
> There has been a critical error on this website. Please check your site
> admin email inbox for instructions.
>

> `

New description:

 Fatal error when trying to update to WordPress 5.8 from (5.7.2) with PHP8.
 Tried to disable all plugins and same problem on two different websites
 (same hosting), also no e-mail is sent out about critical error to site
 admin e-mail.


 Update WordPress
 Downloading update from
 https://downloads.wordpress.org/release/sv_SE/wordpress-5.8.zip…
 The authenticity of wordpress-5.8.zip could not be verified as no
 signature was found.
 Unpacking the update…


 Fatal error: Maximum execution time of 30 seconds exceeded in /.../wp-
 admin/includes/class-wp-filesystem-direct.php on line 76
 There has been a critical error on this website. Please check your site
 admin email inbox for instructions.


 `

--

Comment:

 [https://core.trac.wordpress.org/query?id=49589%2C50688%2C51457%2C51634%2C52201%2C52207%2C53272%2C54019%2C54373%2C56085%2C56958%2C57410%2C59618%2C59429%2C60128
 Several similar complaints] about not receiving the email have been raised
 on Trac.

 The second sentence could be replaced with something like this, with a
 link to the forums:
 "Your site admin email inbox should receive a message with instructions
 for troubleshooting. If you need further assistance, please try the
 support forums."

 That would make the full message:
 > There has been a critical error on this website. Your site admin email
 inbox should receive a message with instructions for troubleshooting. If
 you need further assistance, please try the
 [https://wordpress.org/support/forums/ support forums].
 >
 > [https://wordpress.org/documentation/article/faq-troubleshooting/ Learn
 more about troubleshooting WordPress.]

 ----

 Also related: #52014

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Ticket URL: <https://core.trac.wordpress.org/ticket/53707#comment:5>
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