[wp-trac] [WordPress Trac] #53770: Site logo missing in 5.8
WordPress Trac
noreply at wordpress.org
Mon Jul 26 19:17:49 UTC 2021
#53770: Site logo missing in 5.8
-------------------------------------+------------------------------
Reporter: eqwmo | Owner: (none)
Type: defect (bug) | Status: new
Priority: normal | Milestone: Awaiting Review
Component: Customize | Version: 5.8
Severity: normal | Resolution:
Keywords: reporter-feedback close | Focuses:
-------------------------------------+------------------------------
Changes (by hellofromTonya):
* keywords: => reporter-feedback close
Comment:
Hello @eqwmo,
Welcome to WordPress Core Trac!
I'm sorry your site's logo is not appearing after upgrading to WordPress
5.8.
I was not able to reproduce the problem when using the Goran theme with
Jetpack and then upgrading from WordPress 5.7.2 to 5.8 (see my Testing
Report and [attachment:"53770-reproduce-test1.gif"]).
I suspect the problem is a plugin conflict. To verify, please try the
following and share your findings:
- If the logo appears in Customizer area but not on the front end, then it
may be an overly aggressive cache. Follow these steps:
- Flush any caching plugins you might be running, as well as server
and/or browser caches. Not just your browser, but any op cache or content
network cache as well such as Cloudflare. That will solve many weird
JavaScript issues.
- Flush Managed host caches. Managed WP hosting often has special
caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try
that. You can ask your provider to flush memcache and Varnish for you if
necessary.
- Disable all plugins expect Jetpack.
- Go to `Appearance` > `Customize` > `Site Identity`. Does the site logo
appear?
- If yes, then one of the plugins you deactivated is likely
conflicting. Please reactivate each plugin one-at-a-time and until the
logo disappears again. Then note which plugin it is in this ticket.
- If no, go to the next step.
- Check if there are any browser errors.
[https://wordpress.org/support/article/using-your-browser-to-diagnose-
javascript-errors/ Steps are here in this support article]. If yes, please
make a screenshare and add it to this ticket.
Troubleshooting help is also provided [https://wordpress.org/support/topic
/read-this-first-wordpress-master-list/#post-14157464 here in the Support
forums].
--
Ticket URL: <https://core.trac.wordpress.org/ticket/53770#comment:4>
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